Teller

PNC•Avon, CO

10d•$33,000 - $55,000•Onsite

About The Position

At PNC, tellers in the Branch Banking organization help deliver a positive customer experience that supports customers’ financial wellbeing and loyalty. The role processes a variety of customer interactions, educates customers about available financial transaction options, identifies banking opportunities, and makes appropriate referrals. Tellers use product and procedural knowledge to address customer problems and complete daily teller and branch operations accurately and efficiently while adhering to policies and procedures and exercising sound judgment within established limits. The position is based in Avon, Colorado, and is in-office. Spanish speaking ability is preferred. The role is incentive eligible, with payments based on company, business, and/or individual performance.

Requirements

Prior experience is not required.
A university or college degree, high school diploma, or GED is typically not required for this role.
Candidates must demonstrate appropriate knowledge, skills, and abilities for the role.
Spanish speaking ability is preferred.

Nice To Haves

Bilingual Spanish ability.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver a customer experience focused on customer financial wellbeing and loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities through meaningful conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities, connect with customers, and position PNC products to meet their needs.
Educate customers on managing financial transactions by leveraging technology, tools, and resources.
Apply product and procedural knowledge to resolve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.