Teller

Nusenda Credit Union•Santa Fe, NM

3d•Onsite

About The Position

Nusenda Credit Union is seeking a full-time Teller for its St. Michaels Branch. The role is the member’s first point of contact and provides routine financial transactions with an exceptional level of service. Tellers serve as trusted financial resources for existing and potential members, using a consultative, needs-based approach to evaluate and educate members about financial products, fulfill their needs, and refer them to specialized departments when appropriate. The position works a flexible 37–40 hours per week, with open availability and flexibility Monday through Saturday. Responsibilities also include vault teller duties, cash ordering, branch opening and closing procedures, and helping train and develop tellers.

Requirements

One to three years of similar or related experience.
Education equivalent to a high school education.
Advanced knowledge of service delivery operations.
Accuracy with numbers, procedural detail, processing, and balancing negotiable instruments.
Ability to handle multiple responsibilities, meet deadlines, deal with sensitive information, and resolve problems.
Ability to adapt quickly to change and communicate proactively.

Nice To Haves

Previous banking experience preferred.

Responsibilities

Process member financial transactions accurately and in accordance with established policies, procedures, laws, and regulations. Transactions include cash, negotiable instruments, account transfers, and loan or credit card payments.
Assess members’ needs and educate them about available products using a needs-based sales approach; refer members to specialized departments when appropriate.
Assist with tasks that support efficient office operations, including opening and closing procedures.
Perform vault teller duties, including responsibility for vault cash and cash ordering.
Assist management with training and developing new and existing tellers.