Teller - Float - West Hartford, CT (Bishops Corner)

M&T Bank•West Hartford, CT

13d•$19 - $29

About The Position

The Float Teller specializes in the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. The role processes a variety of financial transactions accurately and efficiently and frequently travels to different branches within a designated area to assist branch staff as needed. The position provides exceptional service to branch customers and resolves routine customer problems in a timely manner. The jobholder interacts with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately, stays current on operational changes, and demonstrates sound risk management to help prevent losses and reduce fraudulent activity. The role calls for empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand. Managerial and supervisory responsibilities are not applicable.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Ability to travel easily between branches as needed.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated ability to provide exceptional customer service.
Well-organized.
Proven time-management skills.
Proven prioritization skills.
Proficiency with internet user-level technology.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Follow established customer service standards and understand customer needs to deliver appropriate solutions.
Demonstrate digital services to customers and identify self-service options that meet their needs.
Manage the lobby by greeting customers, identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and efficiently process customer transactions in accordance with Bank policy.
Own escalated account-service issues through resolution and accurately record customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire-transfer activities.
Accurately process customer and account maintenance.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote an inclusive environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and support efficient resolution of branch-related operational issues.
Complete other related duties as assigned.