Teller - Float - West Hartford, CT (Bishops Corner)

M&T Bank•West Hartford, CT

12d

About The Position

As a Float Teller, you will support the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing. You will process financial transactions accurately and efficiently and travel frequently among branches in a designated area to assist staff as needed. The position provides exceptional service to branch customers, resolves routine problems, and works with other Bank areas to address branch operational issues. It calls for empathy, customer focus, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking, as well as sound risk-management decisions to help prevent losses and reduce fraud.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer-service experience, including data entry and/or cash-handling experience.
Ability to travel easily between branches as needed.
Proven verbal communication and interpersonal skills.
Demonstrated ability to provide exceptional customer service.
Strong organization, time-management, and prioritization skills.
Proficiency with internet user-level technology.

Nice To Haves

Bilingual ability, based on branch needs.

Responsibilities

Follow customer-service standards and provide a differentiated experience by understanding customer needs and offering appropriate solutions.
Educate customers through side-by-side digital demonstrations and identify relevant self-service opportunities.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately and efficiently process and balance customer transactions in accordance with Bank policy.
Own escalated account-service issues through resolution and accurately record customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire-transfer activities.
Accurately process customer and account maintenance.
Complete consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and make sound risk-management decisions to help prevent losses and reduce fraudulent activity.
Travel between branches as needed to assist branch staff.
Complete other related duties as assigned.