Teller

S&T Bank • Plum, PA

17d • Onsite

About The Position

Operates a customer service window and provides exceptional service on a variety of banking transactions. Suggests solutions and options, refers customers to appropriate areas of the bank, and resolves customer problems accurately and efficiently. The role develops knowledge of bank policies, procedures, products, and services while maintaining transaction accuracy and balancing performance in accordance with retail policies. It also supports branch sales and service goals by identifying customer needs, promoting bank services, and referring customers to bankers for specialized services.

The teller performs deposits, withdrawals, check cashing, loan and other payments, money order services, and related customer transactions. Responsibilities also include balancing a cash drawer and, where applicable, assisting with ATM settlement and vault balancing. The position requires use of bank computer systems and transaction safeguards to verify customer identity, prevent fraud, and properly document transactions. Additional services may include night deposits, mail deposits, and safe deposit admittance.

The role works collaboratively with branch employees, attends required training, and performs additional duties as assigned. The stated branch hours are Monday through Thursday, 8:30 a.m.–5:00 p.m.; Friday, 8:30 a.m.–6:00 p.m.; and Saturday, 9:00 a.m.–12:00 p.m. The employee must be flexible around branch hours.

Requirements

• High school diploma or equivalent basic academic education.
• One to two years of general experience.
• Successful completion of the retail training program.
• Ability to work flexibly around branch hours.
• Strong interpersonal skills and the ability to work independently and as a team player.
• Ability to meet the physical demands described, including operating keypad and electronic equipment, standing and sitting, lifting, and manual dexterity for typing and data entry.

Responsibilities

• Operate a customer service window and provide exceptional service on a variety of transactions.
• Develop knowledge of policies, procedures, bank products, and services available to customers.
• Maintain balancing accuracy and skills in accordance with the Retail Policies and Procedure manual.
• Apply computer systems knowledge, service skills, product knowledge, and procedural knowledge to conduct transactions accurately and efficiently.
• Identify customers, verify transaction authenticity, and take steps to protect customers and the bank from fraud, including verifying balances, placing holds, and documenting identification.
• Accept deposits, verify endorsements, and issue receipts.
• Cash checks by identifying customers and verifying endorsements and balances, or refer transactions to branch management for authorization.
• Accept savings deposits and withdrawals and perform related duties.
• Provide additional customer services, including bank money orders and other services.
• Accept loan payments and other types of payments.
• Balance the cash drawer daily.
• Assist with ATM balancing and settlement, where applicable.
• Assist with vault balancing as requested.
• Promote bank services, answer banking questions, and direct customers to branch team members for specialized services.
• Identify customer needs through customer profiling and refer customers to other services to expand relationships.
• Contribute to branch goals and sales and service standards as outlined in the branch playbook and by Branch Management.
• Demonstrate professional sales and service behaviors aligned with the bank’s purpose, values, and core drivers.
• Use the Sales & Service Opportunity tool to track customers introduced to a banker.
• Provide night deposits, mail deposits, and safe deposit admittance as needed.
• Maintain positive relationships with customers and generate leads to the Personal Banker platform.
• Maintain good working relationships with bank employees and contribute as an independent worker and team player.
• Attend and successfully complete required training, including virtual, in-person, and online training.
• Perform additional duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED