Teller

STCU•Joseph, OR

About The Position

The Teller serves members accurately and efficiently, identifying both stated and unstated needs while providing outstanding service, financial direction, and appropriate product and service referrals. The role protects member information and account access, performs transactions in accordance with credit union policies and balancing standards, and builds member relationships through positive interactions. Tellers are expected to take ownership of issues, resolve account problems, maintain knowledge of credit union products and services, and continue learning about role skills and regulatory, policy, and procedure changes.

Requirements

High school diploma or equivalent.
At least six months of customer service experience in a retail or customer service environment.
Recent cash-handling experience.
Proficient knowledge of Microsoft Outlook, Word, Excel, and Teams.
Ability to regularly talk, hear, and operate a computer, keyboard, and mouse.
Ability to occasionally lift, pull or push, and carry up to 25 pounds, with accommodations.

Responsibilities

Identify members and account ownership to protect membership integrity and confidentiality and ensure proper account access.
Perform member transactions accurately and efficiently in accordance with credit union policies, procedures, balancing standards, and dual-control requirements.
Present and explain credit union products and services that meet members’ financial needs.
Create positive member interactions and take ownership of issues to deliver excellent service and increase member loyalty.
Maintain comprehensive, current knowledge of credit union products and services.
Learn core position skills and stay current on regulatory, policy, and procedure changes.
Proactively and efficiently resolve problems with member accounts.
Travel to other STCU locations when asked.