Teller

Community Financial System, Inc. • Town of Indian Lake, NY

6d • Onsite

About The Position

The Teller serves as a frontline representative of Community Bank, N.A., delivering a welcoming, accurate, and customer-focused banking experience. The role processes financial transactions, maintains cash accuracy, and assists customers with everyday banking needs while protecting customer and bank information and following security, compliance, and operational procedures.

The Teller listens to understand customer needs, provides information about banking products, services, and digital tools, and refers customers to appropriate branch partners when additional support or solutions are needed. The position also supports customer flow, branch operations, and a positive, inclusive team environment. Travel to training locations and nearby branches may be required to support staffing and service needs.

This position is listed at 35 hours per week. Compensation is $16.50–$21.53 per hour, commensurate with experience, with potential for an annual merit increase. A high school diploma or GED is required. Prior customer service and/or banking experience is preferred.

Requirements

• High school diploma or GED.
• Ability to complete internal teller and product training.
• Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance.
• Reliable transportation.
• Excellent interpersonal, listening, and communication skills.
• Strong attention to detail and accurate, proficient math skills.
• Clear thinking, sound judgment, and ability to stay focused in a fast-paced environment.
• Ability to follow established procedures, prioritize tasks, and maintain confidentiality.
• Comfort using computers, digital tools, and standard office applications, and ability to learn and navigate banking systems.
• Ability to build trust, demonstrate professionalism, and maintain composure during sensitive or involved customer situations.
• Ability to identify customer needs and direct them toward appropriate bank products and services.
• Consistently demonstrate the company’s core values of Integrity, Humility, Teamwork, and Excellence.
• Demonstrated ability to work directly with customers in a service or problem-solving capacity.
• Must be at least 18 years of age.
• Ability to work flexible hours based on branch needs.
• Ability and willingness to travel to nearby branches, training sessions, meetings, professional development programs, and company-sponsored events as required.

Nice To Haves

• Prior customer service and/or banking experience.

Responsibilities

• Welcome customers entering the branch and provide professional, friendly, accurate, and efficient service.
• Process routine transactions, including deposits, withdrawals, payments, and check cashing, while verifying customer identity and available funds.
• Balance the cash drawer and perform transactions accurately within established guidelines.
• Listen to customers’ needs and discuss appropriate banking solutions without pressure-based selling.
• Refer customers to appropriate branch team members or specialists for additional or more complex services.
• Educate customers about digital banking tools and self-service options.
• Respond to routine inquiries and concerns, escalating complex issues as appropriate.
• Support lobby management, customer flow, and branch operations, including routine operational tasks as needed.
• Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance in accordance with bank standards.
• Collaborate with branch colleagues to support operational and customer experience goals and contribute to an inclusive, respectful work environment.
• Participate in branch meetings, training, and professional development, including travel to training locations as required.
• Protect customer and bank information and follow security, authentication, dual-control, and fraud-prevention procedures.
• Remain alert to unusual or suspicious transactions or behaviors and escalate concerns to appropriate team members.
• Follow branch operating standards, including opening and closing procedures, cash handling protocols, and documentation requirements.
• Support internal audits, reviews, and regulatory requests as needed.
• Maintain knowledge of and comply with applicable laws, regulations, policies, procedures, internal controls, and training requirements.
• Provide support at other branches as needed to help maintain staffing and service levels.
• Perform other related duties as assigned or directed to support branch and bank objectives.

Benefits

• 11 paid holidays
• Paid vacation
• Medical insurance
• Vision insurance
• Dental insurance
• 401(k) with generous match
• Pension
• Tuition reimbursement
• Banking discounts
• Potential for annual merit increase
• Applicable training travel expenses, such as mileage and lodging, covered or reimbursed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED