Teller

KeyBank • Central Point, OR

16d • Onsite

About The Position

The Teller provides in-person client service at a KeyBank branch, welcoming new and existing clients and assisting with account transactions and servicing needs. The role includes identifying and resolving client service issues, listening for financial wellness opportunities, and connecting clients with a Banker for more in-depth conversations. Tellers help clients pursue financial goals through financial wellness tools and guidance, while maintaining accurate transactions and a strong client experience.

The position performs teller functions efficiently and accurately, follows compliance, audit, and security procedures, balances a cash drawer within guidelines, and stays current on products, fees, and policies. The Teller participates in in-person morning huddles and end-of-day debriefs and works Saturdays as directed by management. Other duties may be assigned, and employees are expected to follow KeyBank policies and conduct business ethically and professionally.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Knowledge of client accounts and sound judgment when handling client interactions and transactions.
• Strong sales and service skills, including educating clients about products and access channels.
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• Ability to process cash transactions accurately and securely and balance a cash drawer.
• Ability to identify and resolve client servicing issues.
• Understanding of and ability to follow banking regulations and security procedures.
• Awareness of techniques to detect and prevent fraud.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

• Notary license.

Responsibilities

• Welcome clients and provide in-person service for account transactions and servicing needs.
• Identify, address, and escalate client servicing issues as needed.
• Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
• Use financial wellness tools to help clients work toward their financial goals.
• Perform teller functions efficiently, effectively, and accurately.
• Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
• Maintain current knowledge of product guides, fees, policies, and offerings.
• Attend and participate in in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and KeyBank.
• Perform other duties as assigned.

Benefits

• Incentive compensation, which may include production, commission, and/or discretionary incentives.
• Benefits are available to eligible employees; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED