TELLER

Highland Bank • Ely, MN

11d • $15 - $18

About The Position

The Teller establishes, retains, and deepens customer relationships by providing exceptional customer service and performing efficient, accurate banking transactions. The role requires knowledge of bank policies, procedures, and regulations and serves both consumer and business customers. The position is part-time, scheduled for 30 hours. The Teller may occasionally assist at other branch locations and volunteer at community events and bank-sponsored In-Service Days. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

• Six to 12 months of experience in customer-facing interactions and cash handling.

Responsibilities

• Maintain a working understanding of consumer and commercial depository products and services.
• Process in-branch services, including deposits, withdrawals, loan payments, cashier’s checks, check orders, and bond redemptions.
• Maintain debit cards and assist with account notifications, security questions, contact information, and addresses.
• Balance cash recyclers, the vault, and the coin machine.
• Protect customer confidentiality in accordance with established procedures and guidelines.
• Handle inbound and outbound calls to retain customers, expand banking relationships, and attract new customers.
• Respond to customer inquiries about accounts, products, and services.
• Identify and close cross-sell opportunities for consumer and commercial products and services, and refer customers to bank staff for products or services requiring purchase or setup.
• Open and close the branch as needed, following proper procedures and policies.
• Provide secured access to safe deposit boxes, if applicable.
• Explain product and service features and benefits to customers.
• Demonstrate products or services and guide customers in their optimal use.
• Enter and maintain current consumer and commercial contact information and deposit records in the bank’s computer system.
• Help ensure departmental compliance with BSA/AML/OFAC rules and report suspicious client and account activity.
• Develop and maintain positive relationships with Highland Bank customers and employees.
• Assist Highland Bank staff and perform other duties as assigned to support excellent customer and internal departmental service.
• Volunteer at local community events and bank-sponsored In-Service Days.
• Occasionally assist at other branch locations.
• Complete bank-required courses to meet compliance standards and improve proficiency in products, policies, and procedures.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Dependent life package
• Accidental death and dismemberment insurance (AD&D)
• Salary continuation
• Long-term disability
• Voluntary life insurance for employee, spouse, and children
• Voluntary accidental death and dismemberment insurance (AD&D) for employee, spouse, and children
• Health savings account
• Flexible spending accounts
• 401(k) with 4% employer match
• 21 days of PTO, accrued per pay period
• Employee incentive program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED