Teller

PNC•Sonora, CA

12d•$33,000 - $55,000•Onsite

About The Position

As a Teller within PNC's Retail Banking organization, you will be based in Sonora, California. The role delivers a customer experience aimed at improving customers’ financial wellbeing and building loyalty while increasing share of wallet. You will process customer interactions, explain alternatives for financial transactions, identify banking opportunities, and make appropriate referrals. The position is in-office; PNC encourages candidates to discuss workplace expectations with their recruiter and hiring manager. The role applies product and procedural knowledge to resolve customer problems and ensures teller and branch daily operations and maintenance transactions are completed accurately and efficiently. Employees are expected to focus on customer needs and satisfaction and to assess and manage risks in accordance with PNC’s Enterprise Risk Management Framework. The position is incentive eligible, with payment based on company, business, and/or individual performance. The posting states a base salary range of $33,000 to $55,000. The role does not require prior experience, a degree, certification, or license. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

No prior experience is required.
No university or college degree, high school diploma, or GED is required for this role.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No required certifications or licenses.
No required or preferred language assessments.
Must be eligible to work without employment visa sponsorship; PNC will not participate in STEM OPT for this position.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Responsibilities

Deliver a customer experience aimed at improving financial wellbeing, building loyalty, and increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities, connect with customers, and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and effectively manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year depending on career level and years of service