Teller

Associated Bank•Milwaukee, WI

16d•Onsite

About The Position

The Teller provides exceptional service and support to customers in a front-line branch role. The position processes transactions accurately, identifies customer needs and refers customers to colleagues for additional financial solutions, and promotes products and services. The Teller also answers questions, resolves concerns, supports daily branch operations, and demonstrates digital and self-service banking tools. The role is located at 1301 N Martin Luther King Jr. Dr., Milwaukee, WI, and involves collaborating with team members across multiple branches.

Requirements

High school diploma or an equivalent combination of education and experience.
Up to 2 years of demonstrated customer service experience.

Nice To Haves

Experience in retail banking, cash handling, or financial services.

Responsibilities

Deliver friendly, professional customer service that reflects Associated Bank’s brand promise.
Accurately and efficiently process customer transactions while following policies and procedures.
Identify customer needs and refer them to colleagues for additional financial solutions.
Promote current offers, products, and services that benefit customers.
Answer questions and resolve customer concerns professionally and with care.
Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
Demonstrate and educate customers on digital and self-service banking tools.
Collaborate with team members across multiple branches to ensure seamless service.
Comply with applicable enterprise policies, procedures, laws, and regulations, including Bank Secrecy Act requirements.
Report suspicious activity to Financial Intelligence, customer complaints and procedure violations to management or HR, and ethical concerns through the Ethics Hotline as appropriate.