Teller

First Commonwealth Bank•Richland Township, PA

14d

About The Position

As a Teller at First Commonwealth, you will support the company’s mission to improve the financial lives of neighbors and businesses. The role focuses on delivering a strong customer experience, solving customer problems from beginning to end, and helping the Financial Solutions Center operate smoothly and efficiently. Tellers build relationships with personal and business customers, assess their needs through conversations, and identify financial solutions that can help customers achieve financial confidence. The role also includes personal development in partnership with a Manager and eligibility for quarterly sales and service incentives. The role’s work is organized into five essential functions: championing operations and compliance (80%); growing consumer relationships (5%); deepening consumer relationships (5%); personal development (10%); and providing a strong customer experience in every interaction. Responsibilities include protecting customer privacy and security, processing transactions while remaining alert to fraud, following cash-handling and risk controls, engaging customers in service and sales conversations, making referrals, completing outbound calls, pursuing relevant certifications and training, and resolving customer issues promptly.

Requirements

High school diploma or equivalent.
Two or more years of relevant experience in a client-centric sales environment, with a proven record of exceeding assigned goals, delivering a high level of client service, and adhering to operational expectations.
Excellent communication skills; passion for helping others; motivation to learn; solutions-based sales skills; professionalism; resourcefulness; exceptional relationship-building skills; and ability to excel in a complex, dynamic environment.
Technological proficiency, including Microsoft Office, the internet, mobile technology, and bank systems.
Valid driver’s license and ability and willingness to travel regionally.

Responsibilities

Protect customer privacy and security.
Process daily transactions and remain alert to fraud.
Follow cash-handling, teller-difference, and dual-control guidelines; maintain cash limits for the drawer, vault, and Financial Solutions Center.
Mitigate risk by following company policies, procedures, and processes, and ask questions or seek guidance when needed.
Engage in productive conversations on inbound calls and at the drive-through.
Use marketing campaigns to inform customers about products and promotions; ask for referrals and advocate for the Refer-A-Friend program.
Partner with the team to identify additional sales opportunities based on customer needs.
Conduct service-related outbound calls and meet assigned call goals.
Ask purposeful questions to identify partner referrals and obtain unsecured lending certification to uncover non-real-estate-secured lending opportunities.
Take ownership of personal development, progress toward Pathways completion, learn the BUILD sales conversation framework, and become a subject matter expert on digital products.
Stay informed through Need2Know and First2Know and complete required training on time.
Live the company Mission and Core Values and champion the Customer Service Promise.
Support the team’s sales effectiveness and efficiency by championing BUILD and conducting consistent outbound calling.
Follow through promptly and serve as the single contact for customer problem resolution.
Follow the “One to say YES, two to say NO” rule and maintain high standards of conduct and account integrity.