Teller

The First National Bank of Fort Smith•Sallisaw, OK

46d•Onsite

About The Position

The Teller assists customers with bank transactions in accordance with approved policies and procedures, balances transactions daily, and provides excellent customer service. The position is based in a branch and reports to the Branch Manager. Branch hours are 8:00 a.m. to 6:00 p.m. Monday through Friday and 8:00 a.m. to 12:00 p.m. Saturday; the position requires the ability to work weekend hours. No travel is required, and the position supervises no employees. The Teller records customer transactions and issues receipts, balances cash drawers, verifies checks and transaction documents, orders cash, and processes deposits, check cashing, and loan payments. The role also involves helping balance the ATM, explaining and cross-selling bank products and services, responding to customer requests, and following bank policies and applicable regulatory requirements. Work takes place in an office environment in a controlled-atmosphere building.

Requirements

High school graduate or GED.
Customer service experience required.
Basic knowledge of Windows and computers.
Ability to use 10-key and type.
Ability to communicate with customers throughout the day.
Knowledge of federal and state laws and regulations, including Bank Secrecy Act, Anti-Money Laundering, and OFAC policies and procedures, and demonstrated adherence to them.
Ability to work weekend hours.
Ability to perform the essential functions satisfactorily, with or without reasonable accommodation.
Competencies: accountability, accuracy, adaptability, customer orientation, ethical conduct, honesty and integrity, relationship building, reliability, and responsibility.

Nice To Haves

Cash-handling experience preferred.

Responsibilities

Enter customer transactions into computers and issue computer-generated receipts.
Balance currency and coin in cash drawers at the end of shifts and calculate daily transactions using the Vertex Teller Capture system and machines accurately.
Examine checks for endorsements and verify information such as dates, bank names, payee identification, and document legality.
Order cash supplies to meet daily needs.
Process customer deposits and check-cashing transactions according to bank policies and procedures.
Use the teller and computer systems accurately.
Use fax machines, copiers, currency counters, changers, coin counters, scanners, currency dispensers and/or cash recyclers, ATMs, and telephones.
Explain, promote, and cross-sell bank products and services.
Assist with balancing the ATM.
Accept loan payments.
Respond promptly to customer requests, problems, and needs.
Handle customer transactions efficiently and accurately.
Follow written bank policies and procedures.
Maintain punctuality and attendance.
Communicate with customers throughout the day.
Adhere to federal and state laws and regulations, including Bank Secrecy Act, Anti-Money Laundering, and OFAC policies and procedures.
Complete annual training addressing Bank Secrecy Act, Anti-Money Laundering, and OFAC topics.