Regular Part-time Teller

SECURITY FINANCIAL BANK•Black River Falls, WI

25d•Onsite

About The Position

Security Financial Bank (SFB) is seeking a dependable, customer-focused part-time Teller for its Black River Falls Main Street branch. The Teller is a key point of contact for customers, processing financial transactions accurately, providing helpful and professional service, safeguarding customer information, and helping create a positive branch experience. Previous banking experience is not required; training is provided for candidates who demonstrate reliability, a service mindset, and a willingness to learn. The schedule includes full 8-hour shifts on Mondays and Fridays, one to two additional 8-hour shifts on Tuesday, Wednesday, and/or Thursday as scheduled, and rotating Saturday mornings from 8:00 a.m. to 12:00 p.m. Saturday shifts receive an additional $5.00 per hour premium. Hours are generally daytime, and shifts are published weeks in advance. Work is performed largely within the bank, with limited chance of personal injury. The role requires frequent mental, auditory, visual, and verbal concentration while responding to customer requests, working at a computer, and viewing monitors. Employees must be able to stand and walk for most of their shift, operate a mouse and keyboard, and infrequently grasp and lift up to 40 pounds. Bending and stooping may take approximately 5–10% of the workday, depending on duties. The work may involve periodic stressful situations when handling multiple priorities within established deadlines. The Teller may also represent the organization at appropriate functions.

Requirements

High school diploma or equivalent.
Excellent customer service skills and the ability to work effectively and non-defensively with customers and staff.
Ability to prioritize and make on-the-spot decisions about customer transactions while weighing customer satisfaction against the Bank’s exposure to loss or fraud.
Excellent listening, verbal communication, and phone etiquette skills.
Customer-service orientation and strong interpersonal skills for handling sensitive and confidential situations.
Knowledge of bank products and services.
Knowledge of federal regulations including the Bank Secrecy Act, Right to Financial Privacy Act, and Regulation E.
Ability and strong desire to develop the Bank’s team.
Proficient computer skills, including experience with Windows-based applications and the ability to navigate multiple screens.
Ability to operate office equipment including a multi-line phone system, PCs, printers, and scanners.
Ability to stand and walk for the majority of work-shift hours.
Ability to grasp and infrequently lift up to 40 pounds.
Ability to bend and stoop as required by job duties.
Previous cash handling or sales experience preferred.
Previous customer service experience preferred.

Nice To Haves

Previous cash handling or sales experience.
Previous customer service experience.

Responsibilities

Assist customers with deposits, withdrawals, and other routine transactions.
Verify checks, endorsements, and proper identification.
Balance the cash drawer daily and assist with branch balancing tasks.
Answer customer inquiries in person and by phone while maintaining confidentiality.
Refer customers to other SFB team members for specialized services.
Support branch operations and ensure compliance with regulations.
Provide accurate and timely service to internal and external customers.
Communicate effectively and develop good working relationships with coworkers and customers.
Take initiative to complete duties accurately.
Represent the organization at appropriate functions.
Perform other job-related duties as required.