Teller

PNC•Butler, PA

11d•Onsite

About The Position

As a full-time Teller in PNC's Retail organization, the employee will be based at the Moraine Pointe Plaza branch in Butler, Pennsylvania. This in-office role focuses on delivering a positive customer experience that supports customers' financial well-being and loyalty. The Teller processes customer interactions, explains available options for financial transactions, identifies banking opportunities, and makes appropriate referrals to branch staff. The employee also engages with customers in the lobby and helps them use technology, tools, and resources to manage transactions. The role requires applying product and procedural knowledge to resolve customer problems and completing teller and branch daily operations and maintenance transactions efficiently and accurately while adhering to policies and procedures and exercising sound judgment. Prior experience is not required, and a university or college degree, high school diploma, or GED is not required. No certifications or licenses are required. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Prior experience is not required.
No university or college degree, high school diploma, or GED is required for roles at this level.
No required certifications.
No required licenses.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer-focused approach and ability to align decisions with customer needs and satisfaction.
Ability to assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver a customer experience that supports financial well-being and loyalty while increasing customers' share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities through meaningful customer conversations and refer customers to branch staff as appropriate.
Perform lobby engagement activities and position PNC products to meet customers' needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, unless otherwise required by law, depending on eligibility
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility