Teller - Ken Caryl and Simms
About The Position
As a Teller within PNC's retail organization, you will be based in Littleton, Colorado, and deliver a customer experience focused on improving customers' financial wellbeing and building loyalty. You will handle customer interactions, explain financial transaction options, identify banking opportunities, and make appropriate referrals to branch staff. The role also includes engaging with customers in the lobby and helping them use technology, tools, and resources to manage their financial transactions. You will apply product and procedural knowledge to resolve customer problems, follow policies and procedures, use sound judgment within established limits, and complete teller and branch daily operations and maintenance transactions accurately and efficiently. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this role.
Requirements
- Prior experience is not required.
- No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
- Demonstrate appropriate knowledge, skills, and abilities for the role.
Nice To Haves
- Accountability
- Banking
- Client loyalty
- Customer experience
- Customer service
- Identifying opportunities
- Leveraging technology
- Proactive sales
- Accuracy and attention to detail
- Addressing customer needs
- Banking products
- Digital awareness
- Effective communications
- Fraud detection and prevention
- Managing multiple priorities
- Matrix management
- Problem solving
- Understanding customer needs
Responsibilities
- Deliver a customer experience aimed at improving financial wellbeing and creating customer loyalty.
- Process a variety of customer interactions and educate customers about available alternatives for financial interactions.
- Identify banking opportunities and make appropriate referrals to branch staff.
- Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
- Educate customers on options for managing financial transactions using technology, tools, and resources.
- Apply product and procedural knowledge to solve customer problems.
- Adhere to policies and procedures and demonstrate sound judgment within established limits.
- Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
- Focus on customer needs and satisfaction when making business decisions and creating customer solutions.
- Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
Benefits
- Medical and prescription drug coverage, including a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
