Shift Supervisor - Simms Store

Goodwill of Colorado•Littleton, CO

About The Position

The Retail Center Shift Supervisor provides day-to-day tactical and practical leadership to associates and teams throughout the retail center. The supervisor monitors store operations and responds to immediate issues involving safety, customer service, product flow, and store appearance, either directly or by delegating tasks. The role supports employee leadership, daily store procedures, cash handling, inventory, customer service, and the efficient processing of E-Commerce products. The supervisor maintains broad knowledge of store procedures and may need to sustain operations when an Assistant Manager or Manager is not on site. This is a full-time supervisory position requiring open availability, including evenings and weekends. Store hours are 9 a.m.–9 p.m. Monday through Saturday and 9 a.m.–8 p.m. Sunday; shifts may begin as early as 7 a.m. and end as late as 10 p.m. The position may also require holiday work and occasional overtime. The listed pay is $20.88 per hour. Applicants must attach a resume to be considered.

Requirements

A high school diploma or equivalent is preferred.
Two years of retail experience is desired.
Familiarity with product pricing, trends, fashions, and seasonal changes.
Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
Ability to obtain certification in all employee positions by completing on-the-job training documentation.
Ability to obtain walkie stacker and/or forklift certification and operate the equipment safely.
Ability to solve problems quickly and make decisions.
Ability to maintain confidentiality and follow Goodwill policies and procedures.
Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
Ability to manage corporate email and calendars, such as Outlook.
Ability to withstand prolonged standing, bending, and lifting for up to eight hours per day.
Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
Must attach a resume to the application to be considered.

Nice To Haves

Previous supervisory experience, preferably in retail, restaurant, hospitality, production, manufacturing, or a similar industry.
High school diploma or equivalent.

Responsibilities

Monitor the retail center and address immediate safety, customer service, product-flow, and appearance issues, personally or through delegation.
Manage employee breaks and redirect staff or work teams to address call-offs.
Coach employees verbally and provide initial write-ups; provide input to performance reviews and terminations.
Facilitate employee purchases.
Assist with store opening and closing procedures.
Verify daily sales report paperwork and count cash drawers.
Make change between drawers and the safe.
Assist with inventory by counting, entering, and verifying inventory.
Plan, coordinate, and control customer service activities to maintain and enhance customer relationships and meet organizational and operational objectives.
Serve as the first escalation point for customer complaints.
Make decisions about turning down donations at Attended Donation Centers and serve as a point of contact for those decisions.
Maintain generalist-level knowledge of store procedures and fill in during emergencies.
Ensure E-Commerce products are processed accurately and moved efficiently to E-Commerce.
Use and obtain certification on equipment and tools used to move and store donated products, such as pallet jacks, walkie stackers, forklifts, and hand dollies.
Maintain sufficient operational knowledge to keep the store running in rare cases when no Assistant Manager or Manager is on site.
Perform additional duties or responsibilities as required.

Benefits

Daily Pay access, allowing employees to access earned pay on their own schedule.
Medical insurance for eligible full-time Retail and Sales/Operations Division employees.
Dental insurance for eligible full-time Retail and Sales/Operations Division employees.
Vision insurance for eligible full-time Retail and Sales/Operations Division employees.
Short-term disability coverage for eligible full-time Retail and Sales/Operations Division employees.
Life and accidental death and dismemberment coverage for eligible full-time Retail and Sales/Operations Division employees.
Flexible Spending Accounts for eligible full-time Retail and Sales/Operations Division employees.
Long-term disability coverage for eligible full-time Retail and Sales/Operations Division employees.
Voluntary supplemental benefit offerings.
Paid vacation, sick, holiday, floating holiday, jury duty, and bereavement leave for eligible full-time Retail and Sales/Operations Division employees.
Retirement plan with pre-tax or post-tax (Roth) contributions; employees must be at least 18 to participate.
Employer eligibility for the Public Service Loan Forgiveness Program.