Shift Supervisor - Simms Store

Goodwill of Colorado • Littleton, CO

2d

About The Position

Goodwill of Colorado is seeking a versatile and adaptable Retail Center Shift Supervisor to provide day-to-day, tactical, and practical leadership to associates and teams across the retail center. The supervisor monitors store-wide safety, customer service, product flow, and aesthetics, addressing immediate issues personally or through delegation. The role supports retail operations, employee leadership, customer service, inventory, and cross-training, and may include additional responsibilities as needed.

This is a full-time supervisory position requiring open availability, including evenings and weekends. Stores are open 9 a.m.–9 p.m. Monday through Saturday and 9 a.m.–8 p.m. Sunday; shifts may begin as early as 7 a.m. and end as late as 10 p.m. Occasional overtime and holiday work may be required. Pay is $20.88 per hour.

Requirements

• A high school diploma or equivalent is preferred.
• Two years of retail experience is desired.
• Familiarity with product pricing, trends, fashions, and seasonal changes.
• Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
• Ability to obtain walkie stacker and/or forklift certification and safely operate equipment.
• Ability to problem-solve quickly and make decisions.
• Ability to maintain confidentiality and follow company policies and procedures.
• Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
• Ability to manage corporate email and calendar applications such as Outlook.
• Ability to withstand prolonged standing, bending, and lifting for up to eight hours per day.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the physical demands of the position, including frequent walking and pushing or pulling, continuous standing, and occasional lifting and carrying of heavy items.

Nice To Haves

• Previous supervisory experience, preferably in retail, restaurant, hospitality, production, manufacturing, or a similar industry.
• Experience in retail; two years is desired.
• High school diploma or equivalent.

Responsibilities

• Monitor the retail center and address immediate safety, customer-focus, product-flow, and aesthetics issues personally or through delegation.
• Manage employee breaks and redirect staff or work teams to address call-offs.
• Coach employees verbally and issue initial write-ups; provide input to reviews and terminations.
• Facilitate employee purchases.
• Assist with store opening and closing procedures.
• Verify daily sales report paperwork, count drawers, and make change between drawers and the safe.
• Assist with inventory by counting, entering, and verifying inventory.
• Plan, coordinate, and control customer service team activities to maintain and enhance customer relationships and meet organizational and operational objectives.
• Serve as the first escalation point for customer complaints.
• Serve as a point of contact for turning down donations at Attended Donation Centers (ADC).
• Maintain generalist-level knowledge of store procedures and fill in during emergencies.
• Ensure E-Commerce products are processed accurately and moved efficiently through E-Commerce operations.
• Use and maintain certification on pallet jacks, walkie stackers, forklifts, hand dollies, or other equipment and tools to move and store donated products.
• Maintain sufficient operational knowledge to keep the store running in rare cases when no Assistant Manager or Manager is on the premises.
• Complete certification in employee positions through On the Job (OJT) documentation.
• Perform additional responsibilities as required.

Benefits

• Daily Pay access, a voluntary benefit allowing employees to access their pay on their own schedule.
• Medical, dental, and vision coverage for eligible full-time Retail and Sales/Operations Division employees.
• Short-term disability, long-term disability, and life/Accidental Death and Dismemberment coverage for eligible full-time Retail and Sales/Operations Division employees.
• Flexible Spending Accounts and voluntary supplemental benefit offerings for eligible full-time Retail and Sales/Operations Division employees.
• Paid vacation, sick leave, holidays, floating holidays, jury duty leave, and bereavement leave for eligible full-time Retail and Sales/Operations Division employees.
• Retirement plan with pre-tax or post-tax (Roth) contributions; employees must be at least 18 years old to participate.
• Public Service Loan Forgiveness Program (PSLF)-eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED