Teller

Peoples Bank • Paintsville, KY

4d

About The Position

The Teller provides excellent customer service in accordance with Peoples Bank policies. The role opens deposit accounts, processes complex multi-step teller transactions, sells bank products and services, assists with account maintenance requests, resolves customer service issues, and identifies additional customer needs to refer to appropriate business partners. It is a sales and service position that supports branch goals and customer service standards.

The associate is expected to uphold the organization’s culture and values by acting with integrity and professionalism, contributing to a positive and collaborative work environment, providing extraordinary customer service, and reliably working scheduled hours. The role may require travel for internal education and meetings, including occasional overnight stays, and to cover other branches as needed.

Requirements

• High school diploma or GED.
• At least 1 year of related customer service experience.
• Ability to work in a fast-paced environment with accuracy and close attention to detail.
• Proficiency in basic computer operations and standard applications, and ability to learn and navigate job-specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Ability to work effectively as a team player.
• Trustworthy and able to maintain confidentiality.
• Reliable daily transportation.
• Ability to stand consistently while performing the role.
• Ability to bend or squat as needed to access night drops, coin machines, vaults, ATMs, or other branch equipment.
• Ability to lift up to 25 pounds consistently.
• Ability to travel for internal education and meetings, potentially including overnight stays, and to other branches as needed.
• Ability to meet sales referral and calling goals.

Responsibilities

• Deliver superior customer service with a friendly demeanor, helpful attitude, and timely responsiveness.
• Develop and retain the customer base, greet customers by name, understand account ownership, and follow up on correspondence and problem resolution.
• Protect confidential customer information and maintain a position of trust and responsibility.
• Receive checks and cash for deposit, verify deposit amounts, and examine checks for endorsement and negotiability.
• Process complex multi-step teller transactions.
• Research customer issues, identify resources and solutions, and follow up with customers on resolutions.
• Identify customer needs and refer customers to branch platform associates; meet established referral goals.
• Make weekly sales calls to clients or prospects by phone or Zoom, record activities in Salesforce, and meet branch calling goals.
• Maintain working knowledge of the bank’s products and services.
• Maintain balancing and error records in accordance with policy, identify and correct outages, and seek assistance for more difficult errors.
• Follow operational standards for security, risk management, and compliance.
• Complete required training on bank and branch policies and procedures.
• Work scheduled hours designated by the manager to support branch operations and customer needs.
• Meet Retail Branch Standards, including the dress code.
• Perform special projects as assigned.
• Travel to internal education and meetings, sometimes requiring an overnight stay, and fill in at other branches as needed.

Benefits

• 401(k) retirement plan with employer match
• Employee stock purchase plan
• Education assistance programs, including student loan and tuition paydown or reimbursement
• Paid vacation
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED