Teller

PNC • Paw Paw, MI

5d • Onsite

About The Position

At PNC, the Teller is part of the retail branch organization and is based at the Paw Paw Branch in Paw Paw, Michigan. The role delivers customer experiences intended to improve financial well-being and build customer loyalty while increasing share of wallet. It processes a variety of customer interactions, explains available options for financial transactions, identifies banking opportunities, and makes appropriate referrals. The position is full-time and in-office.

Successful candidates are expected to be customer-focused and to manage risk by assessing and effectively managing risks associated with their activities in accordance with PNC's Enterprise Risk Management Framework. Prior experience is not required. The role typically does not require a college degree, high school diploma, GED, or significant experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. No certification or license is required. Spanish speaking is preferred.

Requirements

• Prior experience is not required.
• Demonstrate the knowledge, skills, and abilities appropriate to the role.
• A comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
• No required certification or license.

Nice To Haves

• Spanish-speaking ability is preferred.
• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Relevant competencies include accuracy and attention to detail, addressing customer needs, knowledge of banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

• Deliver customer experiences that support customer financial well-being and loyalty while increasing share of wallet.
• Process a variety of customer interactions and educate customers about alternatives for their financial transactions.
• Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
• Perform lobby engagement activities, connect with customers, and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to resolve customer problems.
• Follow policies and procedures and demonstrate sound judgment within established limits.
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
• Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, subject to eligibility.
• Up to 11 paid holidays each year, subject to eligibility.
• 9 occasional absence days each year, unless otherwise required by law, subject to eligibility.
• Between 15 and 25 vacation days each year, depending on career level and years of service, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed