Teller

Partners 1st Federal Credit Union•Ottawa, OH

5d•Onsite

About The Position

Partners 1st Federal Credit Union is hiring a part-time Teller for its Ottawa, Ohio location, scheduled for 20 hours per week on a rotating two-week schedule. The Teller enhances members’ experiences by accurately processing financial transactions and providing information in person, at the drive-through window, or by telephone. The role provides friendly, professional, confidential, and effective assistance to members and associates while minimizing wait times. It also identifies appropriate solutions and cross-selling opportunities to support members and branch goals. The position requires compliance with company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. The Teller is expected to demonstrate the credit union’s culture, mission, and core values through exceptional, member-focused service. The work is performed indoors in a climate-controlled shared work area with minimal noise. It is primarily sedentary, but includes extended periods of standing, sitting, and walking; routine computer work; and occasional lifting of coin bags. The employee must be able to work extended hours when required or requested by management and maintain regular, reliable, and timely attendance.

Requirements

High school degree or GED required.
Cash-handling and customer-service experience strongly preferred.
Courtesy, tact, and diplomacy in interactions with people inside and outside the organization.
Ability to perform primarily sedentary work and regularly lift a cash box of up to 10 pounds and occasionally lift coin bags up to 30 pounds.
Ability to stand, sit, and walk for extended periods; reach and grasp with arms, hands, and fingers; and climb or descend stairs in an emergency.
Ability to operate routine office equipment, including a telephone, copier, facsimile machine, and calculator.
Ability to routinely perform computer work for an average of 6–8 hours per day when necessary.
Ability to work extended hours when required or requested by management and maintain regular, reliable, and timely attendance.
Ability to perform job functions independently or with limited supervision and work effectively alone or as part of a team.
Ability to read and carry out written instructions and follow oral instructions; communicate clearly and logically; and use basic math skills and spell accurately at a high-school-graduate level.
Ability to deal calmly and professionally with people of diverse cultures and at various organizational levels, demonstrating customer service and discretion.
Ability to perform accurately and maintain composure under deadlines, quality requirements, and a fast pace; handle multiple, simultaneous, and changing priorities; and exercise discretion with confidential matters.

Nice To Haves

Cash-handling experience.
Customer-service experience.

Responsibilities

Handle initial member contact in person, by telephone, or by email in a professional manner.
Process financial transactions, including receiving deposits, disbursing cash, and receiving loan payments; confirm intended transactions verbally to reduce errors and ensure members’ needs are met.
Identify cross-selling opportunities and provide members with additional services and solutions.
Refer members to appropriate staff for new accounts, loans, and consultations.
Support branch growth, productivity, and profitability goals and participate in community involvement activities.
Balance the cash drawer daily, report discrepancies to supervisors, follow established policies, and keep funds secured in a locked cash drawer.
Address member account inquiries; record payment amounts and dates; check calculations; validate checks; count cash payments; issue cashier’s checks; exchange currency for coin; and cash checks according to written procedures.
Research, troubleshoot, and resolve member concerns and internal inquiries about policies, procedures, and products.
Assist other departments and branches with transactions as needed and support department and branch managers with member requests and merchant verifications.
Perform other duties as assigned.
Comply with company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Provide exceptional service and member-focused solutions that reflect the credit union’s culture, mission, and core values.