Teller - Full time

Northwest Bank•Erie, PA

3d•Onsite

About The Position

Northwest Tellers are members of the retail network team and frequently interact with customers. They provide a positive customer service experience by welcoming customers, processing transactions efficiently, resolving problems, providing education, and identifying financial needs to refer to the appropriate line of business. The role involves delivering exceptional customer experiences in person, by phone, and by email while supporting customer financial wellness and the office’s sales goals. Tellers follow security, dual-control, compliance, risk, and operational procedures; maintain knowledge of bank products, services, digital offerings, systems, and software; and work collaboratively with colleagues and management.

Requirements

Ability to establish effective working relationships with team members and participate in problem-solving and decision-making.
Ability to communicate ideas and information clearly and concisely in a manner appropriate to the audience, orally and in writing.
Ability to listen actively, share information, and facilitate an open exchange of ideas and information.
Ability to plan and track work toward specific goals and effectively use resources such as time and information.
Ability to make sound decisions using perceptive and analytical processes and good judgment in ambiguous situations.
Knowledge of computers and the Teller System.

Nice To Haves

High school diploma or equivalent.
Customer service experience.
Cash handling experience.
Banking and/or retail experience.

Responsibilities

Achieve financial wellness activity goals by identifying referral opportunities and contributing to the office’s sales performance goals.
Assist customers and visitors with questions, problem resolution, and other needs; proactively identify needs and explain product and service features and benefits; refer complex requests to the appropriate team member.
Greet and engage customers, take ownership of concerns, and resolve customer issues.
Balance the teller drawer daily and participate in office meetings and huddles, operations meetings, and dual-control balancing of the vault, ATM, and other devices as needed.
Deliver the North(west) star experience and champion customers’ financial wellness through exceptional in-person, phone, and email service.
Deliver the company’s five Culture Promises.
Complete assigned educational training and self-educate using bank-designed programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and develop in-depth knowledge of bank products, services, and digital offerings.
Follow security and dual-control processes.
Participate in branch opening and closing tasks as needed.
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
Work as a team with coworkers to complete daily tasks, demonstrate respect and professionalism, be prompt, and support management with special requests as needed.
Work evening hours and weekends as scheduled, assigned, or necessary.
Comply with Northwest policies and procedures and applicable federal and state regulations.
Use Microsoft Office software, computer applications, and department-specific software to maximize technology tools and efficiency.
Work with on-site equipment.