Teller

NEWFIRST NATIONAL BANK•El Campo, TX

12d

About The Position

Under the supervision of the Branch Service Supervisor or the Head Teller, and in compliance with established policies and procedures, the Teller performs customer services, including teller functions, and answers questions about bank products and services from existing and prospective customers and branch staff. The role supports relationship growth through referrals and sales, services customer accounts and payments, and performs cash-handling and transaction-processing duties accurately and on time. The position requires standing for extended periods while serving customers and using hands and fingers to handle items and reaching with the arms. It requires speaking and corrected hearing within the normal range for effective communication by telephone and alarms. Work involves pressure to be efficient and accurate, sustained visual checking, an unpredictable workday, and potential exposure to robbery; detailed procedures are provided to minimize risk. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Completion of a teller training program.
Familiarity with bank products and services.
Ability to be outgoing, friendly, and eager to assist customers and bank staff.
Ability to recognize sales opportunities and refer them to Personal Bankers.
Pleasant and friendly telephone demeanor and voice.
Motivation and ability to cross-sell bank services when appropriate.
Knowledge of all areas of the bank or ability to learn them quickly.
Knowledge of bank products and services.
Broad knowledge of the host computer system and the bank’s LAN network.
Ability to deal effectively and tactfully with customers and personnel from other departments and branches.
Ability to stand for long periods, use hands and fingers, handle or feel items, reach with hands and arms, speak, and meet the stated hearing and vision requirements.
Ability to work efficiently and accurately under pressure and follow procedures intended to reduce robbery risk.

Nice To Haves

Six months to one year of heavy cash-handling experience.
Previous sales or retail experience.

Responsibilities

Assist Personal Bankers and the Head Teller in soliciting new loan and deposit accounts and relationships.
Meet individual monthly referral and production goals.
Maintain knowledge of bank products and the sales incentive program.
Perform paying and receiving teller functions.
Open the night deposit vault daily and receive and process night deposit bags.
Provide backup for Personal Bankers when they are busy or away from the bank.
Solicit new business and service existing loan relationships, including answering inquiries and accepting loan payments.
Redeem U.S. Savings Bonds and ensure bond processing is completed accurately.
Provide cash advances and close or service deposit accounts, including account-related maintenance and responding to customer inquiries.
Receive and verify other payments, including safe deposit box rentals, bank-check purchases, and utility bills.
Package and exchange coin and currency as needed and according to accepted practice.
Ensure Reg CC Holds are accurate and timely.
Initiate and follow up on research requests.
Monitor cash levels and balance cash.
Complete Cash Transaction Reports and the $3,000 Log accurately and in accordance with regulations and current laws.
Ensure proof documents are correct and arrive within established time limits.
Maintain knowledge of technology used in areas of responsibility.
Follow the established training curriculum.
Perform other duties as assigned.