Teller in Nacogdoches

Austin Bank•Nacogdoches, TX

3d•Onsite

About The Position

The Teller position is responsible for processing financial transactions accurately and efficiently while providing superior customer service. This role involves building strong customer relationships, promoting bank products and services, and adhering to all regulatory requirements, including the Bank Secrecy Act (BSA) and Customer Identification Program (CIP). The Teller will maintain their cash drawer, process various types of deposits and payments, and assist customers with their banking needs. Teamwork, professional development, and upholding the organization's values are also key aspects of this role.

Requirements

Understand and comply with regulatory requirements for financial transactions, specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Exhibit superior customer service.
Demonstrate high-quality relationship building techniques.
Participate in developing a teamwork atmosphere.
Stay abreast of company communications.
Develop personal skills and capabilities through on-going training.
Uphold and safeguard the organization's values, particularly relating to ethics, integrity, and confidentiality.
Obtain positive identification of payee.
Maintain teller cash drawer within required limits.
Maintain appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Balance teller cash drawer and cash vault daily.
Maintain confidentiality at all times.
Report to work regularly and promptly.
Contribute as a team player.

Nice To Haves

Cross-trains in other areas.
Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.

Responsibilities

Greet customers and provide superior customer service.
Process night depository, ATM, and Bank-by-mail deposits.
Receive checks and cash for deposit, verify amounts, examine checks for proper endorsements, and issue receipts.
Place holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cash checks after verification of customer signatures and balances, and obtain positive identification of the payee.
Obtain information and complete Currency Transaction Reports for submission to the BSA Officer.
Prepare Suspicious Activity Reports when applicable.
Maintain teller cash drawer within required limits.
Explain, promote, and/or sell bank products or services such as travelers checks, savings bonds, money orders, and cashier’s checks.
Maintain an appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of the Bank Secrecy Act.
Accept utility bill and loan payments.
Process TT&L, EFTPS payments, and cash advances.
Place stop payments on checks and drafts as requested by the customer.
Balance teller cash drawer and cash vault daily.
Accept information for outgoing wire transfers.
Assist customers in preparing documentation on debit card disputes.
Assist in filing bank records/documentation.
Verify next day new account information and account file maintenance.
Open/process mail as required.
Answer telephone calls, taking messages, forwarding calls, or providing assistance to customers.
Cross-train in other areas.
Maintain confidentiality at all times.
Report to work regularly and promptly.
Contribute as a team player.
Enhance professional growth and development through participation in educational programs, current literature, and in-service meetings.
Maintain established department and Bank policies, procedures, and objectives, and quality assurance.