Full Time Teller

Land of Lincoln Credit Union•Sherman, IL

11d•$16 - $17

About The Position

The Teller provides excellent member service by processing accurate transactions, listening to members, educating them about products and services, and identifying ways to meet their needs. The role requires attention to detail, strong interpersonal skills, teamwork, basic ability to navigate multiple computer programs and the internet, and consistent confidentiality and professionalism. The Teller reports to the Branch Manager or equivalent and is classified as non-exempt. The position performs deposits, withdrawals, check cashing, loan payments, cash balancing, and other member transactions. It also promotes credit union products and services, maintains knowledge of teller-area procedures and regulations, and provides member assistance across channels as needed. Full-time Tellers are expected to work 40 hours per week.

Requirements

High school diploma or equivalent.
Availability during branch hours and to work at alternate branch locations if or when assigned.

Nice To Haves

Knowledge of bookkeeping.
Minimum one year of cash-handling or teller experience.

Responsibilities

Reflect the credit union's core values in daily activities and when representing the credit union.
Greet and welcome members courteously and professionally, providing prompt, accurate, and efficient transactions.
Receive checks and cash for deposit, verify amounts and endorsements, and enter deposits into computer records.
Cash checks and process withdrawals after verifying signatures and member balances.
Assist with mail or email transactions when available.
Maintain current knowledge of credit union products, services, policies, procedures, rules, regulations, and teller-area robbery procedures.
Promote, explain, and cross-serve credit union services, including loans, IRAs, certificates, safe deposit boxes, debit and credit cards, online banking, traveler's checks, and money orders.
Receive mortgage, consumer loan, and other payments and ensure they match balances due.
Enter payments into the computer and generate member receipts.
Place holds on accounts for uncollected funds.
Count, check, and package coins and currency.
Balance the cash drawer at the end of the shift, compare totals with the computer-generated proof sheet, research and resolve discrepancies, and report discrepancies to a supervisor as necessary.
Keep the teller station stocked with forms, supplies, brochures, and other materials.
Report malfunctions of teller terminals and other equipment.
Check the night depository and record information according to credit union procedures.
Assist with backup duties and responsibilities of more senior positions as needed.
Provide organization-wide member service, including answering member calls, emails, and online chats.
Comply with company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Assets Control requirements.
Maintain an orderly work area.
Perform other duties and work other hours as assigned.
Meet physical requirements, including prolonged periods of sitting at a desk using a computer or standing during training activities, and lifting up to 30 pounds at times.

Benefits

Insurance options: health, dental, vision, accidental, hospital indemnity, critical illness, and voluntary life insurance.
Short-term disability, long-term disability, and basic life/AD&D insurance covered by LLCU.
Flexible spending accounts, including medical, dependent care, and limited FSA options.
Health spending accounts.
Employee assistance program.
Paid time off (PTO).
Sick leave.
Paid holidays recognized by the Federal Reserve Bank.
Paid parental leave.
Funeral and grieving leave.
Paid disability leave.
401(k).
Clothing allowance.
Up to 14 hours per year of paid time for volunteering.
Tuition assistance and professional development opportunities.
Fitness programs.
New employee referral bonus.