Teller

PNC Bank • Cottage Grove, IL

3d • Onsite

About The Position

As a Teller within PNC's Retail Banking organization, based in Chicago, Illinois, you will deliver a customer experience intended to improve customers’ financial well-being and build loyalty. You will process customer interactions, educate customers about financial transaction options, identify banking opportunities, and make appropriate referrals to branch staff. The role also includes lobby engagement and helping customers use technology, tools, and resources to manage transactions. You will apply product and procedural knowledge to address customer problems, follow policies and procedures, and complete teller and branch daily operations and maintenance transactions accurately and efficiently.

PNC is an in-office company. The position is subject to employment eligibility requirements; PNC will not sponsor employment visas or participate in STEM OPT for this role. The position is incentive eligible, with incentive payments based on company, business, and/or individual performance.

Requirements

• No prior experience is required.
• No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Demonstrate accuracy and attention to detail, customer service, effective communication, problem-solving, fraud detection and prevention, and the ability to manage multiple priorities.

Nice To Haves

• Accountability
• Banking knowledge
• Client loyalty
• Customer experience
• Identifying opportunities
• Leveraging technology
• Proactive sales

Responsibilities

• Deliver a customer experience focused on improving financial well-being and building customer loyalty.
• Process a variety of customer interactions and educate customers about available alternatives for financial interactions.
• Identify banking opportunities during customer conversations and make appropriate referrals to branch staff.
• Perform lobby engagement activities and position PNC products to meet customer needs.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems.
• Adhere to policies and procedures and exercise sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Focus on customer needs and satisfaction when making business decisions and creating customer solutions.
• Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed