Part-Time Teller (Member Services Representative I - West Floater Market)

Knoxville TVA Employees Credit Union•Farragut, TN

3d•$18 - $20•Onsite

About The Position

The Part-Time Teller (Member Services Representative I - West Floater Market) travels among the Bearden, Roane County, Turkey Creek, and West branches, and may also travel to other branches outside the market. The role provides accurate and efficient teller services and supports members with account questions, account maintenance, Credit Union products, and electronic banking services. The employee is expected to meet member service standards, contribute to branch and Credit Union goals, and follow applicable policies, procedures, and regulations.

Requirements

High school diploma or general education degree (GED).

Nice To Haves

Cash-handling experience is strongly preferred.
Service-industry experience is strongly preferred.

Responsibilities

Greet and welcome members professionally and provide prompt, efficient, accurate transaction service.
Process deposits, withdrawals, loan payments, and other teller transactions within established limits and Credit Union policy.
Maintain a cash drawer or cash dispenser with minimal discrepancies.
Maintain current knowledge of applicable federal and state laws and regulations.
Perform teller duties such as issuing money orders, processing debit card disputes, issuing temporary and cashier’s checks, ordering checks, opening and closing sub-accounts, and processing stop payments.
Respond to member requests, problems, and complaints; answer questions about accounts, products, and services; and perform account maintenance.
Review account information for restrictions and funds availability, and inform members of account status.
Analyze and research account issues.
May serve as the branch Membership Officer or Security Specialist and may review completed loans or titles for accuracy.
Train to operate the vault and open or close the branch as needed.
May open new membership accounts.
May process, close, and disburse consumer loan applications.
Contribute as a productive team member toward branch and Credit Union goals.
Meet and exceed member expectations while maintaining quick and efficient service, and follow Service Standards.
Counsel members about Credit Union products and services based on their needs and promote suitable services.
Educate and assist members with electronic and online services, including online banking, mobile applications, and remote deposit.
Follow Credit Union policies, procedures, and regulations.
Represent the Credit Union professionally in appearance, behavior, and performance.
Maintain regular and predictable attendance and work cooperatively with others.
Perform other duties as assigned.

Benefits

Employer-paid health insurance premiums
Employer-paid dental insurance premiums
Accrual of PTO leave
Employer-matched 401(k), with a 50% match up to 6% of employee contributions
Employer-paid group life insurance
Employer-paid long-term disability benefits
Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
Paid holidays
Paid training
Potential pay increases through additional training opportunities
Opportunity to earn incentive pay