Teller/Member Services Support Specialist (Floater)

Resound Credit Union•Nashville, TN

About The Position

Resound Credit Union is seeking a full-time Member Services Support Specialist (Floater) for its Nashville location. The position functions as a Universal Associate and supports Branch Operations, the Call Center, and other departments as needed. The specialist provides friendly, professional, high-quality service to members in person, by phone, and through correspondence.

Requirements

Minimum high school diploma.
Personal computer experience is required.
Excellent visual, audio, and manual dexterity skills.
Excellent verbal and written communication skills.
Ability to move freely between areas of the building and alternate between standing, sitting, and walking.
Ability to function in an environment of occasional high stress.
Professional appearance, pleasant personality, and good communication skills.
Accuracy and attention to detail.
Strong initiative, positive attitude, flexibility, and dependability.
Ability to work as a team player and cooperate with co-workers, members, and business associates.

Nice To Haves

Business school or other business training.
One year of clerical experience.
Previous teller or cash handling experience.

Responsibilities

Process member transactions, including deposits, loan payments, cashier's checks, transfers, check cashing, withdrawals, and bank-to-bank wires.
Proof and verify transactions; examine documents for endorsements and negotiability; detect and resolve discrepancies.
Help prevent fraudulent activity and errors that could result in a loss to the credit union.
Assist the Call Center by answering member calls and performing transactions.
Help members with Online/Mobile banking questions and password resets.
Provide operational support to other departments as needed.
Follow all security policies and procedures.
Follow all Resound policies and procedures.
Maintain strict confidentiality of member information and records.
Attend required training and department meetings.
Perform other duties as requested.