Part-Time Teller (Member Services Representative I - West Floater Market)

Turkey Creek Branch•Farragut, TN

About The Position

The Part-Time Teller (Member Services Representative I - West Floater Market) travels to the Bearden, Roane County, Turkey Creek, and West branches, and may travel to other branches outside the market. The role provides professional, prompt, efficient, and accurate service to members by processing transactions, answering questions, maintaining accounts, and helping members understand Credit Union products and services. The position contributes to branch and Credit Union goals, follows applicable policies and regulations, and maintains regular and predictable attendance. Knoxville TVA Employees Credit Union is a not-for-profit, member-owned, locally operated financial institution with 25 locations throughout East Tennessee and more than 300,000 members. Its mission is to help members grow financially, and its vision is to be members’ first choice for financial services. The starting pay range is $18.00–$20.00, depending on work experience. Benefits listed include employer-paid health and dental insurance premiums, PTO accrual, an employer-matched 401(k), employer-paid group life insurance and long-term disability benefits, potential bonuses and incentive pay, paid holidays and training, and opportunities for pay increases through additional training.

Requirements

High school diploma or general education degree (GED).
Cash-handling and service-industry experience are strongly preferred.

Nice To Haves

Cash-handling experience.
Service-industry experience.

Responsibilities

Greet and welcome members professionally.
Process member transactions promptly, efficiently, and accurately, including deposits, withdrawals, and loan payments, within established limits and in accordance with Credit Union policy.
Maintain a cash drawer or cash dispenser with minimal discrepancies.
Maintain accurate, up-to-date knowledge of applicable federal and state laws and regulations.
Perform other teller duties, including issuing money orders, processing debit card disputes, issuing temporary and cashier’s checks, ordering checks, opening and closing sub-accounts, and processing stop payments.
Respond to member requests, problems, and complaints; answer account-related questions; perform account maintenance; and provide information about account status.
Review account information for restrictions and funds availability, and analyze and research account issues.
Counsel members about Credit Union products and services based on their needs, and promote services accordingly.
Educate and assist members with electronic and online services, including online banking, mobile applications, and remote deposit.
Work productively and cooperatively as part of the branch and Credit Union teams to contribute to organizational goals.
Follow service standards, Credit Union policies, procedures, and regulations, and represent the Credit Union professionally in appearance, behavior, and performance.
Maintain regular and predictable attendance.
May serve as the branch Membership Officer or Security Specialist.
May review completed loans and/or titles for accuracy.
Train to operate the vault and open or close the branch as needed.
May open new membership accounts and process, close, and disburse consumer loan applications.
Perform other duties as assigned.

Benefits

Employer-paid health insurance premiums.
Employer-paid dental insurance premiums.
Accrual of paid time off (PTO).
Employer-matched 401(k), with a 50% match up to 6% of employee contributions.
Employer-paid group life insurance.
Employer-paid long-term disability benefits.
Potential bonus of up to 11% of average salary over the past year, based on Credit Union-wide goals.
Paid holidays.
Paid training.
Potential pay increases through additional training opportunities.
Opportunity to earn incentive pay.