Teller

Msgcu • Clinton Township, MI

4d • Onsite

About The Position

Michigan Schools & Government Credit Union (MSGCU) is seeking a Teller to provide dependable, exceptional service and help members achieve financial success. The role delivers a positive member experience by accurately completing teller transactions, identifying member needs, and recommending relevant products and services to strengthen member relationships.

The Teller builds trusting relationships, serves members promptly and professionally, follows transaction and cash-control procedures, and works collaboratively with the branch team. The position is based in an office and branch environment and may occasionally require travel to other branches within MSGCU’s service area. The role involves sitting or standing for most of the time, with brief periods of walking and occasional lifting or moving of up to 10 pounds.

Requirements

• High school diploma or GED.
• At least 6 months of experience as a teller in a financial institution or as a retail sales representative/cashier.
• Ability to accurately complete teller transactions and follow applicable cash-control procedures.
• Strong member-service, listening, communication, and relationship-building skills.
• Ability to use a consultative approach to identify member needs and recommend relevant products and services.

Responsibilities

• Build trusting member relationships and exceed service expectations by showing a sincere interest in members and their financial success.
• Work with the branch team to serve members efficiently and promptly.
• Accurately complete teller transactions, including cashing checks, processing deposits and withdrawals, making member payments, processing certificate of deposit transactions, and maintaining member accounts.
• Balance the cash drawer and checks at the end of the day.
• Follow cash controls and procedures, including drawer limits, buy/sell procedures, and dual control.
• Identify member needs using a consultative approach and high-impact questions, and generate referrals to relevant products and services.
• Use knowledge of MSGCU products and services to explain benefits and offer solutions for member needs.
• Handle member complaints and resolve issues by working with members toward mutually beneficial solutions.
• Listen actively, communicate helpful information, collaborate, and participate in team discussions.
• Pursue development opportunities and demonstrate willingness to support other areas as requested.
• Occasionally travel throughout MSGCU’s service area to support other branches as business needs require.

Benefits

• Medical, dental, and vision coverage beginning on the first day.
• Option to choose an HSA-eligible medical plan with no monthly premium for the employee and family.
• For team members age 21 or older, a 3% MSGCU contribution to the 401(k), plus a 100% match on the next 7% contributed by the employee.
• 12 paid holidays.
• Up to 120 hours of paid time off during the first year of service, prorated based on start date.
• Retirement plan contributions.
• Discounts on loans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED