Teller
About The Position
As a Teller at KeyBank, you provide in-person service to new and existing clients at a branch, assisting with account transactions and servicing needs and identifying and resolving client issues. You listen for financial needs during client conversations and connect clients with a Banker for a deeper financial wellness discussion. The role supports clients’ financial goals and contributes to a positive client experience. You perform teller functions accurately and efficiently, maintain current knowledge of products, fees, and policies, and follow compliance, audit, and security procedures. You attend in-person morning huddles and end-of-day debriefs, and work Saturdays as directed by management. Other duties may be assigned or changed. The position is branch-based at 322 Main Street, West Haven, Connecticut.
Requirements
- High school diploma, GED, or equivalent business experience.
- Experience in a client service role.
- Experience handling cash.
- General understanding of PCs, Windows-based applications, and calculators.
- Knowledge of client accounts and business with the bank, with sound judgment in client interactions and transactions.
- Strong sales and service skills.
- Strong work ethic and high integrity.
- Excellent time-management skills.
- Ability to process cash transactions accurately and securely, including deposits and withdrawals, and balance cash drawers.
- Ability to maintain accurate and organized transaction records.
- Ability to identify and resolve client servicing issues efficiently.
- Understanding of banking regulations and security procedures.
- Awareness of techniques to detect and prevent fraudulent activities.
- Ability to communicate face to face and by phone with clients.
- Ability to occasionally operate a motor vehicle with a valid driver’s license.
- Ability to meet the stated physical demands: prolonged standing for 5–8 hours per day; frequent hand use, forward reaching, and lifting 1–10 pounds; occasional bending and lifting from floor height and lifting up to 30 pounds.
Nice To Haves
- Notary license.
Responsibilities
- Provide welcoming, in-person service to new and existing clients and assist with account transactions and servicing needs.
- Perform teller functions efficiently, effectively, and accurately in a branch setting.
- Identify and resolve client servicing issues, escalating them as needed.
- Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
- Help clients pursue financial goals using financial wellness tools.
- Attend in-person morning huddles and end-of-day debriefs.
- Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
- Review product guides, fees, and policies to stay current on offerings.
- Work Saturdays as directed by management.
- Perform other assigned duties and comply with KeyBank policies and procedures.
- Present products and services and educate clients about available access channels, including ATM, online, and telephone banking.
- Assist clients with account updates and process transactions accurately and securely.
- Collaborate with teammates to support smooth branch operations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
