Teller

PNC Bank•Green Valley, CO

4d•Onsite

About The Position

As a Teller in PNC's Retail Branch Banking organization, the employee is based at the Green Valley Ranch and Tower Branch in Denver, Colorado. The position delivers customer experiences intended to improve customers’ financial wellbeing and build loyalty, while increasing share of wallet. It processes customer interactions, educates customers about financial transaction options, identifies banking opportunities, and makes appropriate referrals to branch staff. The role also engages with customers in the lobby and helps them use technology, tools, and resources to manage transactions and meet their needs. The Teller applies product and procedural knowledge to resolve customer problems, follows policies and procedures, and uses sound judgment within established limits. The role ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately. PNC describes this as an in-office position. Employment visa sponsorship and STEM OPT participation are not offered for this position.

Requirements

Prior experience is not required.
A university or college degree, high school diploma, GED, or significant experience or product knowledge is typically not required to accomplish the primary duties.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Required certifications: none.
Required licenses: none.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver a customer experience aimed at improving financial wellbeing, building loyalty, and increasing share of wallet.
Process a variety of customer interactions and educate customers on available alternatives for financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Perform lobby engagement activities, connect with customers, and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Focus on customer needs and satisfaction when making business decisions and creating customer solutions.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Backup child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.