Teller

Peoples Bank • Paintsville, KY

5d

About The Position

The Teller provides excellent customer service in accordance with Peoples Bank policies. The role may open deposit accounts, process complex multi-step teller transactions, sell bank products and services, assist customers with maintenance requests, and resolve customer service issues. The Teller identifies additional customer needs and refers customers to appropriate business partners. This sales and service position supports branch goals while delivering customer service.

The position requires reliable attendance and adherence to scheduled working hours, branch standards, policies, and procedures. The Teller is expected to maintain confidentiality, act with integrity and professionalism, and contribute to a positive, collaborative work environment.

Requirements

• High school diploma or GED.
• At least 1 year of related customer service experience.
• Ability to work in a fast-paced environment with accuracy and close attention to detail.
• Proficiency in basic computer operations and standard applications, and ability to learn job-specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Ability to work as a team player.
• Trustworthy behavior and ability to maintain confidentiality.
• Daily reliable transportation.
• Ability to travel to internal education and meetings, potentially including overnight stays, and to other branches as needed.
• Ability to stand consistently; bending or squatting may be required depending on branch setup.
• Ability to lift up to 25 pounds consistently.

Responsibilities

• Deliver friendly, responsive customer service and develop and retain the customer base.
• Protect customer confidentiality and maintain a position of trust and responsibility.
• Receive checks and cash for deposit, verify deposit amounts, and examine checks for endorsement and negotiability.
• Process complex multi-step teller transactions.
• Research customer issues, identify resources and solutions, and follow up with customers on resolutions.
• Initiate conversations to identify customer needs and refer customers to platform associates; meet established referral goals.
• Make weekly sales calls to clients or prospects by phone or Zoom and record activities in Salesforce.
• Maintain knowledge of the bank’s products and services and meet or exceed sales and referral goals.
• Maintain accurate balancing and error records, identify and correct outages, and seek assistance with more difficult errors.
• Follow operational standards for security, risk management, and compliance.
• Complete required training on bank and branch policies and procedures.
• Work scheduled hours and meet Retail Branch Standards, including the dress code.
• Perform special projects as assigned.
• Travel to internal education and meetings, potentially including overnight stays, and fill in at other branches as needed.

Benefits

• 401(k) retirement plan with employer match
• Employee stock purchase plan
• Education assistance programs, including student loan and tuition paydown or reimbursement
• Paid vacation
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED