Teller

KeyBank•Hamburg, NY

14d•$18 - $23•Onsite

About The Position

The Teller provides in-person client service in a KeyBank branch, welcoming new and existing clients and assisting with account transactions and servicing needs. The role includes identifying and resolving client issues, listening for financial wellness opportunities, and connecting clients with a Banker for deeper financial conversations. Tellers help clients pursue their financial goals using financial wellness tools while delivering accurate, efficient, and secure teller services. The position requires participation in in-person morning huddles and end-of-day debriefs, compliance with banking, audit, and security procedures, and maintaining current knowledge of products, fees, and policies. The Teller works Saturdays as directed by management and may be assigned other duties. The role is based at the Hamburg, New York branch.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience handling cash.
General understanding of PCs, Windows-based applications, and calculators.
Ability to occasionally operate a motor vehicle with a valid driver's license.
Ability to perform the listed physical demands, including prolonged standing, frequent hand use and forward reaching, and occasional bending and lifting.
Strong client service and sales skills, including educating clients about products, services, and access channels.
Strong work ethic and high level of integrity.
Excellent time management skills.
Ability to manage client accounts and process transactions accurately and securely.
Ability to identify and resolve client servicing issues efficiently.
Understanding of banking regulations and security procedures.
Awareness of techniques to detect and prevent fraud.
Ability to collaborate effectively with teammates.

Nice To Haves

Notary License.

Responsibilities

Provide a strong client experience by being present and engaged with clients and teammates.
Perform teller functions efficiently, effectively, and accurately in an in-person branch setting.
Identify and resolve client servicing issues, escalating them as needed.
Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
Help clients pursue financial goals using financial wellness tools.
Attend and participate in in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
Maintain knowledge of product guides, fees, policies, and current offerings.
Work Saturdays as directed by management.
Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and Key.
Perform other duties as assigned.