Teller

KeyBank • Albany, NY

4d • $18 - $23 • Onsite

About The Position

The Teller provides in-person client service at a KeyBank branch, welcoming new and existing clients and helping with account transactions and servicing needs. The role identifies and resolves client issues, listens for financial wellness needs, and connects clients with a Banker for more in-depth conversations. Tellers also help clients pursue financial goals through financial wellness tools and available banking services.

The position is responsible for performing teller functions efficiently, effectively, and accurately; following compliance, audit, and security procedures; and balancing the cash drawer within established guidelines. The Teller attends in-person morning huddles and end-of-day debriefs, keeps current on product guides, fees, and policies, and works Saturdays as directed by management. Other duties may be assigned or changed as needed.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Knowledge of client accounts and sound judgment when handling clients and transactions.
• Strong sales and service skills, including educating clients about products, services, and access channels.
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• Ability to manage client accounts and process transactions accurately and securely.
• Ability to identify and resolve client service issues and follow banking regulations and security procedures.
• Ability to identify financial needs and promote relevant banking products and services.
• Awareness of techniques to detect and prevent fraud.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

• Notary License.

Responsibilities

• Deliver a strong client experience and be present and attentive with clients and teammates.
• Perform teller functions efficiently, effectively, and accurately in an in-person branch setting.
• Identify and resolve client servicing issues, escalating them as needed.
• Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
• Assist clients in pursuing financial goals through financial wellness tools.
• Attend in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
• Review product guides, fees, and policies to stay current on offerings.
• Work Saturdays as directed by management.
• Perform other assigned duties and comply with KeyBank policies and procedures.

Benefits

• Incentive compensation, which may include production, commission, and/or discretionary incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED