Teller

Florence Bank • Hadley, MA

10d • $18 - $23

About The Position

Florence Bank is seeking a Teller for its Hadley Office. The Teller handles customer transactions courteously, professionally, and accurately while following bank policies and procedures. The position provides service to internal and external customers, performs routine teller and cash-handling duties, helps customers with inquiries, and refers them to appropriate employees for information about bank products and services. Tellers also follow confidentiality, fraud-prevention, customer-identification, and Bank Secrecy Act procedures, and support all branches. The role is performed in a general office environment and involves extended periods of standing, cash and coin counting, and computer use, as well as carrying coin bags weighing up to 25 pounds and wearing a headset to communicate with drive-up customers.

The posted salary range is $17.80 to $22.54, with compensation commensurate with experience. Florence Bank describes its culture as dynamic and fun, with advancement opportunities and an average employee tenure of a decade. Benefits include paid time off, paid holidays, insurance, a 401(k) match, wellness incentives, tuition reimbursement, and a profit-sharing bonus after two full calendar years of employment.

Requirements

• High school diploma or GED.
• Experience in a customer service-related position.
• Strong communication and interpersonal skills.
• Strong aptitude in math.
• Strong knowledge of current technology and ability to adapt to changing technology.
• Ability to stand for extended periods, up to 7.5 hours per day.
• Ability to count cash and coin for extended periods, up to 6 hours per day.
• Ability to use a computer keyboard for extended periods, up to 3 hours per day.
• Ability to carry coin bags weighing up to 25 pounds.
• Ability to wear a headset for extended periods to communicate with drive-up customers.
• Ability to perform the position's requirements with or without accommodation.

Responsibilities

• Provide superior professional service to internal and external customers.
• Meet expectations for teamwork, punctuality, and regular, reliable attendance.
• Perform teller transactions, including deposits, withdrawals, check cashing, loan payments, cash advances, and issuing money orders and official checks.
• Operate and balance a cash drawer daily.
• Process night deposit bags according to bank guidelines.
• Participate in balancing ATMs.
• Promote awareness of bank products and services and refer customers to appropriate employees.
• Attempt to answer or resolve customer inquiries and problems.
• Protect the confidentiality of non-public personal information and maintain a focus on fraud prevention.
• Maintain working knowledge of Bank Secrecy Act requirements and related policies and procedures.
• Provide support to all branches and assume additional responsibilities as requested.
• Complete accurate Currency Transaction Reports (CTRs) and properly identify bank customers in accordance with the Customer Identification Program.
• Report apparent suspicious activity and OFAC matches to the BSA Officer and Security Officer.

Benefits

• Competitive salary.
• Generous paid time off; the posting describes 4+ weeks of PTO.
• 12 paid holidays.
• Medical, dental, vision, and life insurance upon hire.
• 401(k) plan with dollar-for-dollar match.
• Profit-sharing bonus after two full calendar years of employment.
• Wellness program with monetary incentives.
• $5,000 tuition reimbursement each calendar year.
• Weekly pay schedule.
• Dynamic work culture and fun work environment.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED