Teller

Hills Bank•Coralville, IA

23h

About The Position

The Teller directly serves bank customers by handling payments, deposits, and other transactions for savings, checking, credit, mortgage, and consumer loan accounts. The role provides high-quality customer service, responds to inquiries, refers customers to other bank departments when appropriate, and supports the bank’s sales and relationship-management efforts. Tellers balance their cash drawers daily and follow applicable bank procedures and compliance requirements. The position includes a designated training and career path, beginning with foundational and teller training and progressing to more advanced teller responsibilities and exposure to other areas of the bank. Training includes shadowing experienced coworkers. The role is full-time, averaging 40 hours per week, with availability Monday through Friday between 8:15 a.m. and 5:15 p.m. and every other Saturday morning from 8:15 a.m. to 12:15 p.m. The starting wage is $17.00 per hour, and the position is eligible for a Spanish proficiency pay differential. A comprehensive and competitive benefits package is mentioned but not itemized.

Requirements

Preferably a high school degree or equivalent.
One to two years of experience in a related position; preferably retail experience with cash-handling responsibilities.
Skills for a typical office environment, including computer skills and use of office equipment.
Dexterity to count money.
Ability to lift 50 pounds.
Successfully complete all training and evaluation requirements in the Retail Teller Career Path needed to progress from Teller 1 to Teller 2 to Teller 3.
Participate in at least three bank-sponsored or community events annually.

Nice To Haves

High school degree or equivalent (preferred).
Retail experience with cash-handling responsibilities (preferred).

Responsibilities

Provide exceptional customer service and handle customer inquiries, transactions, and problems with discretion, sound judgment, and initiative.
Process checking and savings transactions, mortgage and consumer loan payments, credit card transactions, and other account transactions.
Issue official checks, money orders, and bank checks; redeem bonds; and assist customers with additional services.
Verify and record information as required by bank policy, follow transaction procedures, and maintain favorable customer relations.
Protect the confidentiality of customer account information.
Open the night deposit vault, log and distribute its contents, and process deposits and other transactions using dual control.
Assist customers accessing safe deposit boxes while following bank procedures.
Follow laws and compliance regulations applicable to teller duties, including bank secrecy, privacy, and funds availability requirements.
Answer telephone inquiries from customers and internal staff about accounts and related matters, and assist bank personnel with account-status questions.
Maintain required working funds, count and verify currency, and balance the assigned cash drawer daily with minimal variances.
Assist supervisors in reconciling errors or discrepancies and, as needed, purchase working money from the Assistant Branch Manager or Branch Manager.
Support the bank’s sales efforts by identifying customer needs, cross-selling services, advising customers about promotions, and referring prospects to relevant bank departments.
Participate in retail product campaigns, office events, and promotions, and maintain awareness of bank products and appropriate referral options.
Use the bank’s Customer Relationship Management (CRM) system to personalize interactions, manage referrals, and record customer opportunities and interactions.
Adhere to customer service standards through the Voice of the Customer program.
Assist with other bank activities and perform other duties as assigned.
Participate in at least three bank-sponsored or community events annually.