Teller

Associated Bank•Council Bluffs, IA

7d•$17 - $23

About The Position

Associated Bank seeks a Teller to provide fast, friendly, accurate customer service while following bank policies and procedures. The role supports customer relationships and branch sales by learning and sharing information about bank products and services, recognizing customer needs, and referring customers to colleagues who can provide financial solutions. Tellers may be asked to work at multiple branch locations to help meet branch and customer needs. The position also involves balancing cash and maintaining accurate records, complying with security and regulatory requirements, answering customer telephone inquiries, supporting colleagues, and maintaining an organized banking office. Depending on assignment, responsibilities may include servicing ATMs, the safe deposit area, vault, and night drop, as well as monitoring safe deposit box access and maintaining related lease agreements.

Requirements

High school education or an equivalent combination of education and experience.
Less than 2 years of demonstrated customer service, cash handling, and computer skills.

Responsibilities

Welcome customers and provide courteous, accurate, and timely service, including processing checks, deposits, withdrawals, loan and credit card payments, and monetary instruments within established guidelines.
Balance and prove cash daily, maintain accurate transaction records, identify payees, verify signatures and endorsements, and stay current on security procedures.
Protect the Bank’s financial interests by following internal and external policies, procedures, and regulations.
Learn and share information about bank products, services, promotions, and opportunities; identify customer needs and refer customers to colleagues who can assist.
Answer telephone inquiries and provide information in accordance with company policies while delivering an exceptional customer experience.
Support colleagues within and outside the banking office in accordance with the company’s vision and values.
Maintain office supplies and a professional, organized office environment.
Service ATM machines, the safe deposit area, vault, and night drop as assigned.
Where safe deposit functions are provided, monitor access to safe deposit boxes, maintain lease agreements, and answer customer questions.
Comply with applicable enterprise policies, procedures, laws, and regulations, including Bank Secrecy Act requirements.
Report suspicious activity, customer complaints, procedure violations, and ethical concerns through the appropriate channels.