Teller

Associated Bank•Fitchburg, WI

About The Position

As a Teller at Associated Bank, you’ll provide exceptional service and support in customer interactions. In this front-line role, you’ll accurately process transactions, identify customer needs, and promote financial solutions that help clients achieve their goals. You’ll build your banking knowledge while contributing to a collaborative team focused on integrity and community impact. The role supports daily branch operations and customer access to banking services, including digital and self-service tools. Tellers may work with team members across multiple branches to help provide seamless service. Associated Bank encourages applications from qualified candidates with diverse backgrounds and experiences and provides additional assistance during the application and hiring process upon request.

Requirements

High school diploma or an equivalent combination of education and experience.
Up to 2 years of demonstrated customer service experience.

Nice To Haves

Experience in retail banking, cash handling, or financial services.

Responsibilities

Deliver friendly, professional customer service that reflects Associated Bank’s brand promise.
Accurately and efficiently process customer transactions while following policies and procedures.
Identify customer needs and refer customers to colleagues for additional financial solutions.
Promote current offers, products, and services that benefit customers.
Answer questions and resolve customer concerns professionally and carefully.
Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
Demonstrate and educate customers on digital and self-service banking tools.
Collaborate with team members across multiple branches to ensure seamless service.
Comply with applicable enterprise policies, procedures, laws, and regulations, including Bank Secrecy Act requirements.
Report suspicious activity to Financial Intelligence; report customer complaints and procedure violations to management or HR; and report ethical concerns through the Ethics Hotline as needed.