Teller

PNC Bank•Elyria, OH

4d•Onsite

About The Position

As a Teller in PNC's Retail Branch Banking organization at the Midway Mall Branch office in Elyria, Ohio, you will provide customer experiences intended to improve customers' financial well-being and build loyalty. The role processes a range of customer interactions, explains options for financial transactions, identifies customer needs and banking opportunities, and makes appropriate referrals to branch staff. It also involves engaging customers in the lobby and helping them use technology, tools, and resources to manage transactions. The Teller applies product and procedural knowledge to resolve customer problems and follows policies and procedures while using sound judgment within established limits. The position supports efficient and accurate teller and branch daily operations and maintenance transactions. PNC describes this as an in-office role and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. The role does not provide employment visa sponsorship or STEM OPT participation. Prior experience is not required, and roles at this level typically do not require a university or college degree, high school diploma, GED, or significant experience or product knowledge. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. The position has a base salary range of $30,000 to $50,000 and is incentive eligible, with payment based on company, business, and/or individual performance. PNC offers a range of benefits, subject to eligibility. The opening was expected to be posted for two business days from November 3, 2026, although it may remain posted longer at the company's discretion.

Requirements

Demonstrate the knowledge, skills, and abilities appropriate for the role.
Prior experience is not required.
No university or college degree, high school diploma, GED, or significant experience or product knowledge is typically required for primary duties at this level.
A comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
No required certifications.
No required licenses.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver a customer experience aimed at improving customers' financial well-being and creating loyalty while increasing share of wallet.
Process a variety of customer interactions.
Educate customers about alternatives available for their financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals.
Identify opportunities through meaningful customer conversations and refer customers to branch staff as appropriate.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Focus on customer needs and satisfaction when making business decisions and creating customized customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Backup child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service