Teller Laurium

Peninsula Federal Credit Union•Calumet Township, MI

About The Position

The Teller assists members with financial transactions, including paying and receiving cash and other negotiable instruments. The role maintains, processes, and balances cash drawers and checks according to established procedures, and accurately submits and balances checks electronically. The Teller demonstrates knowledge of a wide variety of products and services and proactively suggests benefits to members and prospective members, including by phone and mail. Members must be served promptly and professionally, in person and by phone. The position also includes routine administrative work, such as filing, copying, scanning, data entry, and answering telephone calls. Other job-related duties may be assigned, including BSA functions such as creating CTRs and logging purchases of negotiable instruments. The Teller may work at other branches and must be able to travel to those locations.

Requirements

Up to six months of similar or related experience.
High school diploma or GED.
Effective communication and interpersonal skills, with courtesy, tact, and diplomacy.
Commitment to excellent member service and a team-oriented mindset.
General office equipment skills, including computers, photocopiers, scanners, a 10-key calculator, and computer keyboard use.
Accuracy with numbers and names.
Ability to operate dispensers, recyclers, coin-counting machines, and cash-counting machines.
Basic knowledge of established teller procedures and policies and an understanding of credit union operations.
Ability to maintain confidentiality regarding credit union operations and work-related information.
Ability to stand for extended periods, up to 10 hours in a day; use hand, wrist, and finger dexterity repetitively with a keyboard, phone, and calculator; lift up to 30 pounds; bend to a 90-degree angle and crouch; and view a computer monitor throughout scheduled work time.
Availability to work between 7:30 a.m. and 7:30 p.m. Monday through Friday, some Saturdays, and a flexible schedule; ability to travel to other branches when required.

Nice To Haves

Previous customer service or financial experience.

Responsibilities

Perform teller functions at the teller line and ITMs using Active Teller and Gold systems, assisting members with transactions such as receiving and paying out cash and other negotiable instruments.
Maintain, process, and balance cash drawers and checks according to cash- and check-handling procedures, ensuring they are balanced before closing at the end of the day.
Welcome members, provide routine information about services, and direct members to the appropriate department for specific information or assistance.
Serve members promptly and professionally, both in person and by phone.
Demonstrate knowledge of products and services and proactively suggest benefits to members and prospective members, including by phone and mail.
Perform miscellaneous tasks such as filing, copying, scanning, data entry, and answering the telephone.
Perform other job-related duties as assigned, including BSA functions such as creating CTRs and logging purchases of negotiable instruments.
Work at other branches when required and travel to those branches.