Teller

KeyBank•Columbus, OH

11d•Onsite

About The Position

As a Teller, you provide in-person client service at a KeyBank branch, welcoming new and existing clients and assisting with account transactions and servicing needs. You identify and resolve client service issues, escalating when needed, and listen for financial wellness opportunities during client conversations before connecting clients with a Banker for deeper financial discussions. You help clients pursue financial goals using financial wellness tools and promote available products and access channels. The role requires accurate and efficient teller operations, compliance with audit and security procedures, and maintaining a balanced cash drawer. Tellers attend in-person morning huddles and end-of-day debriefs, stay current on product guides, fees, and policies, and work Saturdays as directed by management. The position is based at a branch in Columbus, Ohio.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience handling cash.
General understanding of PCs, Windows-based applications, and calculators.
Knowledge of client accounts and sound judgment when handling clients and transactions.
Strong sales and service skills, including presenting products and educating clients about available banking channels.
Strong work ethic and high integrity.
Excellent time-management skills.
Ability to accurately and securely process cash transactions, maintain organized records, and balance cash drawers.
Ability to identify and resolve client servicing issues efficiently.
Understanding of banking regulations and security procedures, including awareness of fraud detection and prevention techniques.
Ability to collaborate effectively with teammates.
Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

Notary license.

Responsibilities

Provide welcoming, in-person service to new and existing clients and assist with account transactions and servicing needs.
Perform teller functions efficiently, effectively, and accurately in a branch setting.
Identify and resolve client servicing issues, escalating when appropriate.
Listen for financial wellness opportunities and transition clients to a Banker when deeper financial discussions are appropriate.
Assist clients with financial goals using financial wellness tools and guide them to relevant resources or services.
Present products and services and educate clients about available access channels, including ATMs, online banking, and telephone banking.
Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
Review product guides, fees, and policies to stay current on offerings.
Attend in-person morning huddles and end-of-day debriefs.
Work Saturdays as directed by management.
Perform other assigned duties and comply with KeyBank policies and procedures.