Teller

Central Bancompany•Camdenton, MO

About The Position

The Teller provides teller and savings/checking account services, including processing deposits, withdrawals, payments, and account-related transactions; greeting customers; and maintaining accounts. The role involves exploring customer needs, recommending appropriate bank products and services, making referrals to other departments, and delivering superior customer service. The Teller conducts activities in accordance with Bank policies and procedures, the corporate code of conduct, the Bank Secrecy Act, and applicable state and federal laws and regulations. Occasional back-up for New Accounts may be required. The position is scheduled for approximately 30 hours per week, including every Saturday. Responsibilities also include managing and balancing a cash drawer, following security and compliance procedures, maintaining confidential records, participating in sales and STEP initiatives, attending required training, and assisting others in the department or facility as needed. Vault or ATM balancing responsibilities may also be assigned.

Requirements

High school education or equivalent, or be a high school senior working in a school Cooperative Education Program.
Basic math skills.
PC and typing skills.
Attention to detail.
Ability to maintain regular and punctual attendance.
Strong customer relations skills and the ability to communicate and work cooperatively and positively with employees and customers.
Good judgment and ability to handle confidential information.
Ability to operate teller and office equipment, including computers, calculators/adding machines, telephones, electronic typewriters, copy machines, fax machines, automatic currency counters, coin machines, check encoders, and security devices.

Nice To Haves

Cash handling experience preferred.
Customer service experience preferred.

Responsibilities

Provide daily deposit services, including handling deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and related transactions.
Maintain a cash drawer within prescribed limits; buy and sell money with the vault as needed; accurately count, receive, and disburse cash; and verify and balance the assigned drawer daily.
Maintain cash over-and-short records, assist in identifying cash discrepancies, and keep drawer variances within Central Bank guidelines.
Prepare forms and obtain documentation needed to fulfill Bank Secrecy Act requirements.
Apply relevant compliance and regulatory requirements, including the Bank Secrecy Act and Regulations CC, E, DD, and P, in daily operations.
Follow security procedures, understand the role to take during a robbery, and follow post-robbery procedures.
Keep the work area neat and orderly and secure or properly dispose of cash, negotiable items, and confidential records.
Provide exemplary in-person and telephone customer service; listen actively, maintain a friendly and professional attitude, resolve difficult situations tactfully, and help customers feel appreciated.
Identify customer needs and cross-sell suitable bank products and services to new and existing customers.
Participate in the STEP program, attend applicable sales and STEP training, use program initiatives, set goals with the manager, and work toward targeted goals.
Refer customers to other business units for traditional and non-traditional banking products and services.
Maintain knowledge of bank products and services and attend all required training.
Assist others in the department or facility as needed or directed.
Perform vault and/or ATM balancing or other assigned responsibilities.
Provide occasional back-up for New Accounts as needed.