Teller

Renasant Bank•Jonesboro, GA

14d

About The Position

Tellers process customer transactions, respond to customer inquiries, and identify and refer sales opportunities to bank representatives or lines of business when appropriate. They follow bank policies and procedures, prioritize transaction accuracy and protocol, deliver an exceptional customer experience, and help mitigate risk for customers and the bank. As a first point of contact, Tellers are expected to demonstrate Renasant Bank’s Sales and Service vision through excellent service and accurate transaction processing. Senior Tellers also carry operational and sales performance goals, often serve as backup to the Head Teller, and lead by example as role models for the branch team. This role may include additional operational support and coaching or mentoring teller teammates. The work takes place in a professional bank environment requiring effective communication and strong interpersonal skills. Employees may encounter confidential and proprietary information and high-risk situations, such as robbery, and must follow detailed procedures to protect employees, customers, and bank assets. Reasonable accommodations may be made for employees with disabilities. Duties may change as business needs arise.

Requirements

High school diploma or equivalent required.
Ability to communicate with customers and identify opportunities to address their financial needs by recognizing cues while processing transactions.
10-key skills.
Mathematical skills, including the ability to count cash and coin in a fast-paced environment.
Good interpersonal skills.
Effective written and verbal communication skills.
Knowledge of bank products and solutions, and ability to learn them.
Ability to travel for training, development opportunities, and between branches as needed.
For Senior Tellers: at least 1 year of successful teller experience.
For Senior Tellers: at least 1 year of previous backup Head Teller experience.

Nice To Haves

1 year of teller experience and/or previous cash-handling experience preferred.
6 months of customer service experience preferred.

Responsibilities

Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, and official checks.
Recognize customer needs and refer customers to the platform for additional needs-based conversations.
Follow Renasant Bank service standards in interactions with customers and teammates.
Listen to customer issues and concerns, resolve them when possible, or refer them to a teammate who can help.
Maintain service knowledge in line with applicable regulations, policies, and procedures.
Perform daily operations, including balancing, ordering supplies, balancing the ATM and vault, and completing branch capture procedures.
Follow compliance, risk, and operational procedures to protect the bank from unnecessary risk.
Stay current on regulations, policies, and procedures related to teller and other branch operations.
Assist the Head Teller with additional operational procedures as needed, including quarterly branch assessments.
May coach and mentor teller teammates and serve as an operations role model.
Perform other related duties as assigned.