Teller

S&T Bank•Penn Hills, PA

13d•Onsite

About The Position

The Teller operates a customer service window and provides exceptional service across a variety of banking transactions. The role suggests solutions and options, refers customers to appropriate bank areas, and resolves customer issues accurately and efficiently. The Teller develops knowledge of bank policies, procedures, products, and services; maintains transaction accuracy and balancing standards; and protects customers and the bank by following identity-verification and fraud-prevention procedures. The position also promotes bank services, identifies customer needs, contributes to branch sales and service goals, and helps build customer relationships and branch growth.

Requirements

High school diploma or equivalent basic academic education.
One to two years of general experience.
Successful completion of the retail training program.
Ability to work flexibly around branch hours.
Strong interpersonal skills and the ability to work independently and as part of a team.

Responsibilities

Develop working knowledge of bank policies, procedures, products, and services.
Maintain a balancing rate of 85% in accordance with the Retail Policies and Procedure manual.
Provide exceptional customer service in alignment with Consumer Bank Customer Service Standards.
Use computer systems and established procedures to identify customers, verify transactions, protect against fraud, and document required identification.
Accept deposits, verify endorsements, and issue receipts.
Cash checks by identifying customers and verifying endorsements and balances, and refer transactions to branch management for authorization when necessary.
Process savings deposits and withdrawals, loan payments, and other payments.
Provide additional customer services, including bank money orders.
Balance the cash drawer daily and assist with ATM settlement and vault balancing as applicable or requested.
Promote bank services, answer banking questions, and refer customers to branch team members for specialized services.
Profile customers to identify needs and opportunities to expand customer relationships.
Contribute to branch goals and sales and service standards as outlined in the branch playbook and by Branch Management.
Use the Sales & Service Opportunity tool to track customers introduced to a banker.
Provide night deposit, mail deposit, and safe deposit admittance services as needed.
Build positive customer and employee relationships and generate leads for the Personal Banker platform.
Work independently and collaboratively as a team member to support branch success.
Attend and successfully complete required training, including virtual, in-person, and online training.
Perform additional duties as required.