Teller

Associated Bank•Grafton, WI

10d•$17 - $23

About The Position

Associated Bank is seeking a Teller to provide exceptional service and support during customer interactions. In this front-line role, the Teller processes transactions accurately, identifies customer needs, and promotes financial solutions that can help customers achieve their goals. The role supports daily branch operations and involves educating customers about digital and self-service banking tools. The Teller works collaboratively with team members across multiple branches and contributes to a team focused on integrity, community impact, and customer service.

Requirements

High school diploma or an equivalent combination of education and experience.
Up to 2 years of demonstrated customer service experience.

Nice To Haves

Experience in retail banking, cash handling, or financial services.

Responsibilities

Deliver friendly, professional customer service that reflects Associated Bank’s brand promise.
Accurately and efficiently process customer transactions while following policies and procedures.
Identify customer needs and refer customers to colleagues for additional financial solutions.
Promote current offers, products, and services that benefit customers.
Answer questions and resolve customer concerns professionally and with care.
Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
Demonstrate and educate customers on digital and self-service banking tools.
Collaborate with team members across multiple branches to ensure seamless service.
Comply with applicable enterprise policies, procedures, laws, and regulations, including Bank Secrecy Act requirements.
Report suspicious activity, customer complaints, procedure violations, and ethical concerns through the specified channels.