Teller

PNC Bank•Indianapolis, IN

5d•Onsite

About The Position

As a Teller at PNC, you deliver a customer experience intended to improve customers’ financial wellbeing, build loyalty, and increase their use of PNC services. You process customer interactions, explain alternatives for financial transactions, identify banking opportunities, and make appropriate referrals to branch staff. The role also includes engaging with customers in the lobby and helping them use technology, tools, and resources to manage their financial transactions. You apply product and procedural knowledge to resolve customer problems and complete teller and branch daily operations and maintenance transactions accurately and efficiently, while following policies and procedures and exercising sound judgment within established limits. PNC describes this as an in-office position and emphasizes customer focus and effective risk management. Prior experience is not required; the role does not require a degree, certification, or license.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for the role.
Prior experience is not required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certification or license.
Skills and competencies include accuracy and attention to detail, addressing customer needs, knowledge of banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Employment visa sponsorship and STEM OPT participation are not provided for this position.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales

Responsibilities

Process a variety of customer interactions and provide an experience that supports customer financial wellbeing and loyalty.
Educate customers about alternatives for their financial interactions and options for managing transactions.
Identify banking opportunities through customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and present PNC products that may meet customer needs.
Help customers use technology, tools, and resources to manage financial transactions.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Backup child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.