Teller

Diamond Federal Credit Union • Birdsboro, PA

11d • Onsite

About The Position

Diamond Credit Union is hiring full-time Tellers to provide an exceptional member experience and support the financial needs of members and the community. Tellers handle members’ financial transactions efficiently and accurately while identifying ways Diamond can help members achieve their financial goals. The role is based at an assigned branch, with travel between branch locations when needed. There are no Saturday hours. Tellers have no direct reports.

Requirements

• Demonstrated dedication to positive, member-focused service.
• Actively support Diamond’s Commitment to Excellence.
• Good interpersonal and communication skills to handle member-related issues fairly and consistently.
• Strong organizational skills, excellent attention to detail, and effective time management skills.
• Good technical skills and ability to work with multiple systems.
• Availability to work at 8:30 a.m. Monday through Friday.
• Availability to work until 5:15 p.m. Monday through Wednesday, and on a rotating basis until 7:15 p.m. Thursday and 6:15 p.m. Friday.
• Availability to work at 7:15 a.m. Monday through Friday if assigned to the Tower Branch.
• High school diploma or equivalent.
• One year of cash-handling or customer-service experience.

Responsibilities

• Process daily member transactions promptly, accurately, and efficiently, including withdrawals, deposits, check cashing, transfers, credit card and line-of-credit advances, and savings bond redemptions.
• Operate and balance a teller drawer.
• Provide excellent service that meets or exceeds member expectations and creates a “wow” member experience.
• Support branch development initiatives, carry out assigned branch development tactics, and meet individual goals.
• Handle and resolve member complaints, conflicts, questions, and general account inquiries.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED