Teller (Member Services Representative I - Part Time - Alcoa)

Knoxville TVA Employees Credit Union • Alcoa, TN

24d • $18 - $20 • Onsite

About The Position

Knoxville TVA Employees Credit Union is seeking a service-minded Teller (Member Services Representative I) to provide accurate, efficient service to members and support the branch’s goals. The credit union is a not-for-profit, member-owned, locally operated financial institution with 25 locations throughout East Tennessee and more than 300,000 members.

The role processes teller transactions, answers member questions, researches account issues, and explains products and services based on members’ needs. It may also involve opening membership accounts, processing consumer loan applications, operating the vault, opening or closing the branch, and other duties as assigned. The position is part time, with a schedule of Tuesday and Thursday from 8:45 a.m. to 5:30 p.m., Friday from 8:45 a.m. to 6:30 p.m., and two Saturdays per quarter from 8:15 a.m. to 1:00 p.m. Starting pay is $18.00–$20.00, depending on work experience.

Requirements

• High school diploma or general education degree (GED).
• Cash-handling and service-industry experience strongly preferred.

Nice To Haves

• Cash-handling experience.
• Service-industry experience.

Responsibilities

• Greet and welcome members professionally and provide prompt, efficient, accurate transaction service.
• Process deposits, withdrawals, loan payments, and other teller transactions within established limits and in accordance with credit union policy.
• Maintain the cash drawer or cash dispenser with minimal discrepancies.
• Maintain current knowledge of applicable federal and state laws and regulations.
• Issue money orders and temporary or cashier’s checks; process debit card disputes and stop payments; order checks; and open or close sub-accounts.
• Respond to member requests, problems, and complaints; answer account, product, and service questions; and perform account maintenance.
• Review account restrictions and funds availability, explain account status, and research account issues.
• Potentially serve as the branch Membership Officer or Security Specialist and review completed loans or titles for accuracy.
• Train to operate the vault and open or close the branch as needed.
• Potentially open new membership accounts and process, close, and disburse consumer loan applications.
• Contribute to branch and credit union goals as a productive team member.
• Meet and exceed member expectations while maintaining quick and efficient service and following service standards.
• Counsel members about credit union products and services based on their needs and promote suitable services.
• Educate and assist members with electronic and online services, including online banking, mobile applications, and remote deposit.
• Follow credit union policies, procedures, and regulations.
• Represent the credit union professionally in appearance, behavior, and performance.
• Maintain regular and predictable attendance and work cooperatively with others.
• Perform other duties as assigned.

Benefits

• Accrual of paid annual leave/PTO leave.
• Employer-matched 401(k): 50% match up to 6% of employee contributions.
• Potential bonus of up to 11% of average salary over the past year based on credit union-wide goals.
• Paid training.
• Potential pay increases through additional training opportunities.
• Opportunity to earn incentive pay.
• Opportunity to serve the local community.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED