Teller - Full-Time

Members 1st Federal Credit Union•Saville Township, PA

11d

About The Position

The Teller provides accurate and efficient processing of members’ financial transactions, supports member satisfaction, and maintains accurate account records. The position contributes to department and organizational sales goals by identifying members’ product and service needs and using established processes and procedures to address member issues. With no budgetary responsibilities and moderate supervision, the Teller provides banking services, facilitates transactions, promotes Members 1st services and customer service, supports branch operations and processing, conducts member account transactions, educates members about credit union products and services, and performs balancing and end-of-day procedures.

Requirements

Teller I: 0–1 year of progressive retail financial or customer service experience.
Teller III: At least 3 years of retail banking or credit union experience, including cash handling, customer service, and understanding of financial services regulatory policies and compliance.
Teller III: At least 2 years of financial experience identifying and promoting products and services to meet member or customer needs.
General and business knowledge equivalent to a high school diploma.
Good communication and interpersonal skills; normal courtesy and tact.
Thorough knowledge of credit union products, services, policies, and procedures.
Familiarity with PCs and applicable software.
Ability to communicate effectively in English, orally and in writing.
Ability to receive information and hear sounds at normal speaking levels under normal branch conditions.
Visual ability to prepare and analyze data and figures, view a computer terminal, and read extensively.
Manual skill sufficient to operate a PC keyboard and other standard office equipment.
Ability to stand or sit for extended periods.
Ability to work extended evening and weekend hours and travel to other locations to provide extended-hours coverage.
Ability to exert minimum force occasionally to lift, carry, push, pull, or move objects.

Responsibilities

Process members’ financial transactions accurately and efficiently.
Maintain accurate records of member accounts.
Identify members’ product and service needs to contribute to sales goals.
Use established processes and procedures to address member issues.
Provide banking services and facilitate member transactions.
Promote Members 1st and its services and provide customer service.
Support general branch office operations and processing.
Conduct member account transactions and educate members about credit union products and services.
Perform balancing and end-of-day procedures.